Regional Service Representative

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. Responsibilities This position will require you to work from an office in your home located within the territory of support which includes Northern & Eastern Iowa, and Wisconsin. Relocation to the territory is required within 12 weeks of hire. As a Regional Service Representative you will manage and maintain multiple client accounts within your designated territory by expanding relationships within the laboratory to support the Mayo Clinic Laboratories (MCL) business model. Dedicated to being a client advocate, you will promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes. You will also provide technical onsite visits to support growth and service recovery as needed. Additional activities include: Managing onboarding activities tailored to new facility's needs Establishing long standing business relationships with client's various laboratory and pathology departments, while developing an extensive understanding of each client and identifying key decision-makers Actively partnering with team members by fostering an inclusive work environment and respecting others with different backgrounds, experiences and perspectives Training expert for electronic ordering applications and navigating MCL's products and services Contributing to strategic initiatives for clients as outlined with territory, operational and business teams Assisting and supporting outreach initiatives Identifying and promoting opportunities to improve test utilization Providing education and acting as liaison to the client contacts to MCL/Department of Laboratory Medicine and Pathology (DLMP) subject matter experts Actively promoting test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support Gathering insights from clients as requested by internal work groups Bringing value to clients by tailoring interactions and messaging to fit the client's needs and objectives Remaining accessible to clients and internal staff for timely response and engagement Coordinating the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately Comfortable working in a fast-paced ambiguous environment Practicing and promoting teamwork and communication Documenting client interactions Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic. This position is not eligible for visa sponsorship with the exception of the TN visa classification; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications To be considered for this position you must have a bachelor's degree in business or science and 5 years of clinical laboratory experience in a hospital setting. Additional Qualifications Ability to travel up to 80% Leadership, management, and/or Outreach experience Good human relations and communications skills High level of technical competence and confidence Adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments Customer focused Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects Decision making and problem-solving ability Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone. Master's degree, and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL) preferred. License or Certification A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. 80% travel is required. Exemption Status Exempt Compensation Detail Required education, experience, and tenure, along with internal equity will be considered when an offer is extended. The pay range for this position is $79,310 - $119,059 / annually. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday - Friday, 8:00 AM - 5:00 PM. Flexibility to work outside of normal business hours as needed. Weekend Schedule May require some work and/or business travel on weekends. International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Affirmative Action and Equal Opportunity Employer As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. Recruiter Laura Heyde