Regional Patient Account Representative

Riccobene Associates Family Dentistry is looking for a full-time Patient Account Representative.

Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member. You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

S- Sincerity (passion & excellence in everything we do)
M- Mastery of skills with on-the-job training
I- Integrity (doing the right thing all the time)
L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).

POSITION SUMMARY

The Patient Account Specialist for Riccobene Associates Family Dentistry works with both patients and Insurance companies to ensure that Riccobene Associates is accurately and completely collecting fees in accordance with our Insurance Agreements and our Company Policy.

KEY COMPETENCIES

Responsible for the management of patient accounts receivable and collections at the assigned location(s)

Performs account and balance audits to ensure accurate balances, collection, and billing

Reviews and validates patient statements

Identifies and validates patient copays that need to be collected each day

Intake and resolution of patient billing questions, inquires, and issues

Identifies patients with past due balances and initiates soft or hard collections processes

Sends patient letters and contacts patients via phone regarding past due balances

Provides general Revenue Cycle assistance and support assigned location(s) as needed

Resubmit insurance claims where needed for patient resolution

Process patient refund request(s)

General liaison between centralized revenue cycle department and office operations to ensure efficient partnership and process improvement

Ability to handle other revenue cycle projects as assigned

To successfully perform the job responsibilities for the position of Patient Account Specialist, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required but are not all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Requirements

Essential Requirements

Previous Accounts Receivable or Collections experience

Preferred 2+ years of Dental Accounts Receivable, Collection, or Billing experience

Computer proficiency including Outlook, Excel, and Word and the ability to learn new programs

Must have organized approach to workload with proper prioritization and follow through

Must be able to accurately interpret Explanation of Benefits statements (EOB's)

Ability to demonstrate independent thinking and exercise good judgment

Excellent customer service skills and qualities

Ability to demonstrate a teamwork approach to job responsibilities

Ability to demonstrate initiative, dependability and promptness

Ability to exercise confidentiality with patients and patient care

Must listen attentively for clarification to ensure necessary outcomes

Experience with Dental Practice Management Software (Denticon)

Language and Reasoning Abilities

Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

Benefits

Benefits:

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Day shift

Monday to Friday

Work setting:

Clinic

Medical office

Work Location:

In person