Recruiting Operations Manager

BR w/ MSP fee removed:

Would you like supplier engagement?: No

Supplier FAQ's

Aside from the job description, can you provide an overview of what a day for this contractor will look like?
Review and monitor Extended Staffing Network requests for subcontractor resources on assigned Operation Unit & designated projects
prioritize and action requests with partners
identify key requirements to facilitate fulfilling resourcing needs
pivot as required and juggle changing priorities
Communicate with partners and delivery teams
schedule interviews between delivery teams and candidates
finalize candidates (includes rate negotiations, obtaining contact information, background verifications, compliance attestations, schedules, providing key information to delivery teams for system access requests etc.)
solicit feedback and share with partners as needed
Submit requests for system contact record creation
Create system assignments
Submit requests for Work Order generation
Manage escalations (performance issues, etc.)
Attend priority calls (with internal staffing teams, Extended Staffing Network colleagues, Sourcing, etc.)

Please rank your preferred top skill sets: (For Example: tools, previous experience, technologies) - project management, strong business acumen, communication skills, decision-making abilities, and previous staffing experience
Must have skills: 4+ years of Business Operations/staffing experience, strong communication (written and verbal - candidate will be POC for delivery teams and partners on resource requests), analytical skills, lead experience, ability to influence/negotiate, quick decision-making, ability to identify and prioritize key needs, detail-oriented, and collaborative
Teachable skills: Salesforce org62/PSA, Coupa, Purchaseforce, Slack
Optional skills: familiarity with CRM

3. How quickly are you looking to interview/hire? ASAP

4. I understand this is approximately a 05/28/2024 to 12/31/2024 contract. Any possibility of extension or going perm? No

5. This role is located in Texas - Austin. or any Central time zone location
Can this position be fully remote? Yes
Does this worker need to by any hubs? (If so, provide onsite address and how many days per week) No
If the role requires the worker to be onsite? (If so, provide onsite address and how many days per week) No

6. Any specific time zones this candidate will need to work to accommodate? Central time zone (8:30am-5:30pm)

7. How many interview rounds and will there be any assessments? (Please Note: Please try to condense multiple round interviews to panels to ensure candidates are still available) Two Round of Interviews

8. Any other critical details to note for our suppliers? (Team size, candidates that have been in this role prior, different titles of the role, etc.)
Chosen candidate will manage subcontractor staffing for a designated Operating Unit; there are three Partner Operations Managers who will support questions as needed (along with Global ESN Partner Manager Lead and ESN Operations Lead)
Prior candidates in this role have a strong project management background to identify and manage priority tasks, in addition to stakeholder management

Operations Manager - Extended Staffing Network

Role Description:
Salesforce is looking for an experienced Operations Manager for our Extended Staffing Network Team ( ESN ) team to support
and transform our subcontract operations processes and tools. The candidate will work with Customer Success Group ( CSG )
operations, Procurement, Professional Services (i.e. Project Managers, Delivery Leaders, etc.), Finance, and our Shared
Services teams to source and staff qualified partner candidates to deliver professional services for sold Salesforce projects and
programs. This requires new partner onboarding, vendor management, sourcing qualified resources, and managing all back-
office systems and processes to support the teams. This candidate should also be comfortable supporting out-of-the-box and
custom tools, generating Salesforce reports and dashboards, and have an advanced knowledge of Microsoft Suite of products.

Key Accountabilities (Impact)
Act as a strategic advisor to the business in the region, working closely with Account Partners and Regional Delivery
Managers, as well as Operations Leadership, to provide guidance based on business intelligence and knowledge of the
region
Work closely with our Partner ecosystem to onboard new partners and develop/maintain good working relationships.
Demonstrate proven success in making the organization s strategic staffing decisions
Work closely with internal resourcing and monitor, validate, and route Staffing Contractor resource requests to preferred
suppliers with a focus on securing suitable resources and meeting compliance requirements as required
Coordinate/schedule resource interviews with Partners and project teams
Attend weekly forecasting/staffing calls
Support ad-hoc activities and Global initiatives
Support with subcontractor timecard tracking, PO/work order generation, assignment maintenance and back-end
operations support
Drive improvement projects on a suite of existing applications and tools, including issue identification, data management,
and reporting
Understand how Salesforce tools work, can be configured, and optimized
Identify issues within existing tools and processes
Find and evaluate new tools and provide suggestions to the team
Collaborate with Operations, CSG Professional Services, Sales, and Leadership to identify and implement innovative
solutions to increase process efficiency
Capture the strategic, operational, and tactical business process goals & objectives
Perform business process assessment of the current state - including technology, experience, business and data
Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics
Apply a structured business process architecture approach and methodology for capturing the key views of the
enterprise
Design the future state business process architecture to drive the maximum user experience, productivity, and value
to include process flow diagrams, heat maps, data flow diagrams
Experience working in a fast-paced operational role, with the ability to manage ambiguity, changing priorities, and remain
focused on delivering excellent results
Analyze Salesforce data and generate reports in Salesforce and Excel

Job Description Operations Manager
Understand the underlying data architecture supporting CSG and how to use it to report on business performance
Understand the critical KPIs that drive CSG
Design innovative reporting solutions to measure KPI performance
Understand the evolving needs of the business to anticipate and deliver new reports to drive additional business
value
Participate in partner Business reviews

Basic Requirements
4+ years of related experience with a Bachelor's Degree and/or business operations experience, with a focus on excellent
numeracy skills, services tools, process automation, and/or continuous process improvement
Strong analytical skills and ability to learn/develop new reporting tools
Familiarity with CRM and data management
Strong communication skills, both written and verbal
Ability to effectively develop and present materials that are appropriate for the audience
Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move
toward consensus
Strong situational analysis, negotiation, and decision-making abilities
Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a global
team
Ability to clearly follow processes and procedures and make priority decisions
Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
Collaborative; extremely customer-service and team-oriented, especially in a fast-paced and rapidly developing business
environment; ability to stay focused
Working conditions
Remote working while collaborating with global team
Ability to work with many and sometimes difficult stakeholders under tight deadlines
Direct reports