Recruiting Operations Manager

Job Details:

Title: Operations Manager - Extended Staffing Network

Location: Texas - Austin or someone based in Central Time Zone

Duration: 7 months

Operations Manager - Extended Staffing Network

Role Description:

Client is looking for an experienced Operations Manager for our Extended Staffing Network Team ("ESN") team to support

and transform our subcontract operations processes and tools. The candidate will work with Customer Success Group ("CSG")

operations, Procurement, Professional Services (i.e. Project Managers, Delivery Leaders, etc.), Finance, and our Shared

Services teams to source and staff qualified partner candidates to deliver professional services for sold Client projects and

programs. This requires new partner onboarding, vendor management, sourcing qualified resources, and managing all back-

office systems and processes to support the teams. This candidate should also be comfortable supporting out-of-the-box and

custom tools, generating Salesforce reports and dashboards, and have an advanced knowledge of Microsoft Suite of products.

Key Accountabilities (Impact)

Act as a strategic advisor to the business in the region, working closely with Account Partners and Regional Delivery

Managers, as well as Operations Leadership, to provide guidance based on business intelligence and knowledge of the region

Work closely with our Partner ecosystem to onboard new partners and develop/maintain good working relationships.

Demonstrate proven success in making the organization's strategic staffing decisions and monitor, validate, and route Staffing Contractor resource requests to preferred resourcing .

Work closely with internal suppliers with a focus on securing suitable resources and meeting compliance requirements as required

Coordinate/schedule resource interviews with Partners and project teams

Attend weekly forecasting/staffing calls

Support ad-hoc activities and Global initiatives

Support with subcontractor timecard tracking, PO/work order generation, assignment maintenance and back-end operations support

Drive improvement projects on a suite of existing applications and tools, including issue identification, data management, and reporting

Understand how Salesforce tools work, can be configured, and optimized

Identify issues within existing tools and processes

Find and evaluate new tools and provide suggestions to the team

Collaborate with Operations, CSG Professional Services, Sales, and Leadership to identify and implement innovative solutions to increase process efficiency

Capture the strategic, operational, and tactical business process goals & objectives

Perform business process assessment of the current state - including technology, experience, business and data Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics

Apply a structured business process architecture approach and methodology for capturing the key views of the enterprise

Design the future state business process architecture to drive the maximum user experience, productivity, and value - to include process flow diagrams, heat maps, data flow diagrams.

Experience working in a fast-paced operational role, with the ability to manage ambiguity, changing priorities, and remain focused on delivering excellent results.

Analyze Salesforce data and generate reports in Salesforce and Excel.

Job Description:

Understand the underlying data architecture supporting CSG and how to use it to report on business performance.

Understand the critical KPIs that drive CSG

Design innovative reporting solutions to measure KPI performance.

Understand the evolving needs of the business to anticipate and deliver new reports to drive additional business value

Participate in partner Business reviews

Basic Requirements:

4+ years of related experience with a Bachelor's Degree and/or business operations experience, with a focus on excellent numeracy skills, services tools, process automation, and/or continuous process improvement

Strong analytical skills and ability to learn/develop new reporting tools

Familiarity with CRM and data management

Strong communication skills, both written and verbal

Ability to effectively develop and present materials that are appropriate for the audience

Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus.

Strong situational analysis, negotiation, and decision-making abilities

Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a global team

Ability to clearly follow processes and procedures and make priority decisions

Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

Collaborative; extremely customer-service and team-oriented, especially in a fast-paced and rapidly developing business environment; ability to stay focused

Remote working while collaborating with global team

Ability to work with many and sometimes difficult stakeholders under tight deadline.