Rebar Fabrication

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Responsible for beginning, mediating, and completing the Fabrications order process. Major Tasks, Responsibilities, and Key Accountabilities + Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues. + Processes the concessions portion of team's returns and serves as second tier support for escalated returns to ensure final resolution. + Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing + Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.). + Provides support for strategic projects. + Serves as point of contact for departmental escalation email group. + Assists with system testing for departmental product updates. + Performs other duties as assigned. Nature and Scope + Refers complex, unusual problems to supervisor. + Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. + None. Work Environment + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. + No travel required. Education and Experience + HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Preferred Qualifications If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you. Functional Area Customer Service Recruiter Galbreath, Janna Req ID WCJR-019381 White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.