Overview
REACH Kidney Care is a division of Dialysis Clinic, Inc. (DCI) that is responsible for leading healthcare innovation, including testing and implementing new ways to improve care for people with kidney disease. We are a passionate and hard-working team that seeks first and foremost to carry forward the mission of DCI: "The care of the patient is our reason for existence."
The REACH Patient Engagement Specialist is a critical part of the REACH Care team. You will work with REACH clinicians (nurses, dietitians, pharmacists, and social workers) who are located in field offices across multiple states and cities. REACH values the development of a collaborative relationship with these team members in a virtual environment. You will interact with eligible patients over the phone to help them understand how REACH can work with them to improve their kidney health. You will also support the REACH Care team by gathering, recording, and sharing important patient information to enhance the quality of care we provide to patients.
Schedule: Fulltime 40 hours/week; shifts typically include eight-hour days Monday through Friday.
Benefits:
- Comprehensive medical, dental and vision benefits
- Life and long-term care insurance provided at no additional expense to employee
- Paid time off (PTO) including holidays
- Extended Sick Bank (ESB) in addition to PTO - paid time for doctor appointments, sickness or medical leave
- Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent
- Education reimbursement
- Employee assistance program
- Wellness program
- Among others
Responsibilities What You Can Expect:
- Provide REACH administrative support services
- Adhere to processes for referrals and enrollment, including documentation in the electronic medical record (EMR)
- Contact patients for initial, follow up and missed appointments
- Where applicable, obtain medical records prior to patient appointments
- Enter key information into the EMR such as patient demographics, problems, lab values, etc.
- Answer incoming calls to the REACH toll free phone number as part of workgroup
- Continually identify opportunities for improvement for quality and efficiency
- Maintain organized records and workflow
- Attend team meetings