Radiology Support Associate

ABOUT MARINHEALTH a UCSF Affiliate Come and be a part of our healing team at the award-winning MarinHealth. Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County's only acute hospital and a vital resource for a wide range of essential health care services, it is our mission-and our passion-to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital. We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area. WHAT WE OFFER MarinHealth offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans). Our robust program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area. Find your healing place at MarinHealth. External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws. JOB SUMMARY: To maintain and retrieve Radiology files and result reports. To provide Radiology receptionist duties at desk and telephone. JOB SPECIFICATIONS: EDUCATION High school diploma, GED or equivalent preferred. Completion of business school or related training, including computer courses preferred. EXPERIENCE One-year clerical or secretarial experience in a health care setting with computer based familiarity. PREREQUISITE SKILLS Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callers Accurate typing at 30 wpm Basic to intermediate skill in word processing Knowledge of medical terminology Ability in database management Ability to learn and operate any and all computerized radiology information systems Ability to organize and prioritize multiple tasks despite frequent interruptions Ability to operate standard business machines, such as personal computer, fax machines and copier Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages DUTIES AND RESPONSIBILITIES: ESSENTIAL (not modifiable) Answers telephone and provides standard information, provides limited screening of telephone calls, routes calls to other staff, and takes messages Answers routine questions, provides information and responds to inquiries concerning departmental activities and operations by relating or referring to established policies and procedures; refers visitors to sources of information Uses Radiology Information System as the source for maintaining accurate records required by Department Policy and Procedures. Must be familiar with and utilize the Radiology Information System functions as assigned by the Department manager and/or Information Systems Supervisor Participates actively in the achievement of organizational and departmental goals Responsible for assuring patient wait times are minimized Attends and participates in in-services and staff meetings Maintains standards of the organization and department Abides by hospital policies on attire, work habits and relationships Observes confidentiality and decorum in conversation and behavior Assists in the orientation of new employees File Clerk Utilizes the PACS system, for retrieving, and printing of studies as requested by physicians, patients, and hospital staff, to the standard of diagnostic quality set by Medical Director Upon request, reads or faxes patient reports to attending physicians and other facilities Obtains releases and prepares films to be picked up by patient Calls other facilities to retrieve films, reports, etc., for our Radiologists or physicians, when necessary Prepares materials for subpoenas as directed Prepares materials for Tumor Board meetings Acts as a department liaison for physicians needing assistance and/or training for utilization of Magic Web (PACS online system) Receptionist Greets, directs, and receives patients at reception desk. Coordinates scheduled patient arrival with the appropriate exam-specific staff Acts as liaison between patient and technical staff Tracks patient orders in MISYS Work with Admitting department to facilitate patient registration Assists Charge Tech Compiles, audits, crosschecks and forwards to HIM paperwork related to patient procedures on a daily basis Forwards problem account and account paperwork to the Radiology Supervisor daily SECONDARY (modifiable) Other duties as assigned MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine + booster, as a condition of employment and annually thereafter, as required. Any exemptions from these requirements may be granted for limited and specific situations. The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate's compensation will be determined based on the individual's skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.