Radiology Imaging Support Spec

Position Summary The Radiology Imaging Support Specialist is responsible for accessing, managing, distributing, and inputting radiology images, orders, and data to all of our customers and maintains customer service in radiology waiting areas. Location Summary Ambulatory Care Center Position Summary: Variable Shift Successful candidates joining our TEAM will be elgible for: Outstanding Benefits with a 403(B) match for full and part-time employees. Retirement Savings plan. Paid Time Off plan. Education Assistance programs; Tuition reimburment, Student Loan repayment program and Preferred Education Program. Maternity leave; 4 weeks yearly. Among many other benefit programs. Benefits do kick in from day one. ORLANDO HEALTH ORLANDO REGIONAL MEDICAL CENTER Located in downtown Orlando, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 898 acute-care and rehabilitative beds, it is among the largest acute-care facilities in the region and the only Level I Trauma Centers in Central Florida. The hospital has earned recognition from U.S. News & World Report as a "Best Hospital" in Central Florida and rated high performing in 12 adult procedures and conditions. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and family outcomes, and is the only adult-care hospital in Orlando to achieve Magnet Recognition, the gold standard for nursing's contribution to quality patient care, safety, research and service excellence. Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes award-winninghospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy byproviding professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. Responsibilities
• Adhere to Orlando Health mission statements and commitment to excellence standards.
• Utilizes all Corporate Radiology computer systems effectively and accurately.
• Receives outpatients to the Imaging Department, ensures valid prescription, inputs RIS system orders, assures comfort during wait time.
• Imports and exports film images whenever needed.
• Opens, reads and burns images to a CD for patient or physician release.
• Performs data integrity and validation of transferred/copied images to ensure no data loss has occurred.
• Learns and maintains proficiency in all existing and new image and data retrieval and distribution medians such as RIS, HIS, PACS, CR and Image Workstations.
• Maintains thorough knowledge of policies, system problem resolution techniques, and system downtime processes.
• Understands departments and hospital systems and operations, how they correlate and interface to other services and systems provided by OH and other facilities and the impact on our customers.
• Communicates effectively and openly and encourages conflict resolution within the team.
• Demonstrates a positive attitude, professional appearance and demeanor, and communicate effectively with the customer in order to meet and exceed customer satisfaction.
• Understands HIPAA regulations and applies such concepts as applicable to the exchange of confidential information.
• When needed, will be required to become an active team leader in order to maintain constant workflow and team cohesiveness.
• May be required to participate in training sessions and/or workshops regarding technology changes and/or new innovations; and to train others.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training High school graduate or equivalent. Licensure/Certification None. Experience Two (2) years of clerical or customer service experience. Education/Training High school graduate or equivalent. Licensure/Certification None. Experience Two (2) years of clerical or customer service experience. Adhere to Orlando Health mission statements and commitment to excellence standards.
• Utilizes all Corporate Radiology computer systems effectively and accurately.
• Receives outpatients to the Imaging Department, ensures valid prescription, inputs RIS system orders, assures comfort during wait time.
• Imports and exports film images whenever needed.
• Opens, reads and burns images to a CD for patient or physician release.
• Performs data integrity and validation of transferred/copied images to ensure no data loss has occurred.
• Learns and maintains proficiency in all existing and new image and data retrieval and distribution medians such as RIS, HIS, PACS, CR and Image Workstations.
• Maintains thorough knowledge of policies, system problem resolution techniques, and system downtime processes.
• Understands departments and hospital systems and operations, how they correlate and interface to other services and systems provided by OH and other facilities and the impact on our customers.
• Communicates effectively and openly and encourages conflict resolution within the team.
• Demonstrates a positive attitude, professional appearance and demeanor, and communicate effectively with the customer in order to meet and exceed customer satisfaction.
• Understands HIPAA regulations and applies such concepts as applicable to the exchange of confidential information.
• When needed, will be required to become an active team leader in order to maintain constant workflow and team cohesiveness.
• May be required to participate in training sessions and/or workshops regarding technology changes and/or new innovations; and to train others.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.