Quality Manager

Main Responsibilities:

Coordinating and supervising all Quality Assurance activities in Production and in the Laboratory to ensure an exceptional quality product is delivered to the customer

Ensuring Production Process output complies with customer expectations

Being responsible for quality-related communication with customers

Ensuring production compliance with all internal and customer bottle and packaging specifications

Measurements and Testingrecording and reporting dimensional, functional, and visual attributes per internally specified requirements

maintaining optimum performance and internal calibration checks on quality-related equipment

Customer Relationship Management regarding Quality Issues: working with production and customer to determine optimized process settings to ensure specified requirements are met (specifically during sampling and product qualification process)

hosting periodic customer visits

managing customer complaint process

Quality System: ensuring compliance with all ISO and customer/external audit requirements

preparing and completing audits

Documentation

Being responsible for promoting a quality mindset in all plant employees

Being responsible for the control & coordination of rework with the production of all nonconforming product

Education/Experience:

4-year degree preferably in chemistry or science area or equivalent experience

Experience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment and with Coordinate Measuring Machine (CMM)

At least 5 years of work experience in Quality Assurance combined with a demonstrated track-record of accomplishments as a QA Manager, preferably in manufacturing environment