Our company has an immediate opening for a Quality Customer Support Representative for our client located in the greater Jersey City area.
The position entails being the primary customer support for our contact-center. Success in this position requires that the Quality Customer Support Representative is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems.
Requirements For Training: Our most accomplished professionals will teach you what directly lead to their success and systematically create a game plan for your future.
- Outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills
- Efficient problem-solving and troubleshooting skills.
- The ability type and talk at the same time, delegate effectively, and excellent organizational skills.
- The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.
Responsibilities:
- Knowledgeable: The Quality Customer Support Representative will represent the company and client by being the first point of contact regarding product, service, or enrollment information for customers
- Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Quality Customer Support Representative
- Responsiveness: The Customer Support Representative will provide responsive, timely customer faced support. The Quality Customer Support Representative shall personally act as the single, point-of-contact for their enrollments or issues from identification through resolution