Summary / Primary Role: The Quality Customer Service Representative is responsible for performing all tasks involved with customer service and client services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele.
Principal Duties and Responsibilities:
(Management may amend or assign duties and responsibilities to this job with appropriate notification)
- Communicate with customers directly and provide product/service information, answer questions, and assist with the order process
- Follow directions and work as a team.
- Responsible for assigned customer sales accounts
- Responsible for the accuracy of all paperwork completed for new customer sales accounts
- Maintains training abilities for clients and consumers
- Responsible for accuracy of all entries for client services and sales
- Create all in-office projects and classroom training products
- Must be pleasant, professional, detailed communication skills
- Plan, coordinate, and execute customer outreach
- Comfort working with iPads and tablet-based software
- Analyze the profitability and efficiency of the team to exceed sales goals
- Learn basic customer service and sales techniques and client services to help with problem shooting