Quality Assurance Coordinator

Job Description

The Quality Assurance Coordinator will assist with planning and implementation of the Compliance and Performance Improvement (CPI) program for Wellness Pointe, with particular emphasis on quality assurance and performance improvement. Additionally, the position will have responsibility for coordinating and implementing all activities related to Patient Centered Medical Home recognition (PCMH).

Coordinates and follows up with CPI Committee members, health system

management, and staff to ensure the regular conduct of Compliance and Performance Improvement Annual Plan activities and related tests of change, to include patient experience surveys, ongoing record reviews, clinical outcomes indicators, etc.

Coordinates staff quality education activities and improvement process training

Coordinates patient experience improvement activities, including responding to

patient/client complaints, measuring customer satisfaction, engaging consumers in improvement activities, and related customer service matters

Coordinates and train center staff on the required elements of PCMH model

Assists in report preparation and submission, including UDS, BPR and F-PAR reporting

Assists with planning and implementation of special projects and initiatives as

requested

May attend Board meetings as requested

Carries out other duties as assigned