QI Specialist

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando counties. JOB SUMMARY: The Quality Improvement Specialist functions as assistance to the QI/RM Director with an ongoing quality assessment and improvement program designed to systematically monitor, evaluate, and improve the quality of care provided to the organization's customers. ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Program planning and evaluation, verbal and written communication, critical thinking and analysis, group leadership and supervision Monitor clinical performance of the Center's programs and services by o Establishing and monitoring program indicators o Coordinating the peer review program o Surveying satisfaction levels in the organization's customers o Compiling data to support contract requirements o Assisting programs in the development and maintenance of the electronic clinical record Analyze data to identify opportunities to improve care. Facilitate implementation of actions to improve care. Provide consultation, education, and technical assistance to staff, to further the implementation of Performance Improvement Plans. Assist with preparations for accreditation COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful. Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty. Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions. Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages Conflict: Handling conflict situations effectively, with a minimum of noise. Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality. Resourcefulness: Securing and deploying resources effectively and efficiently. Cultivates Innovation: Creating new and better ways for the organization to be successful. Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice. Drives Results: Consistently achieving results, even under tough circumstances. KNOWLEDGE AND JOB SKILLS: Understanding of the philosophy and practice of continuous quality improvement. Basic computer and statistical skills. Ability to present information in written and oral format. JUDGMENT/DECISION MAKING: Good judgment and common sense necessary. Must be able to discern acts/conditions which impact, or have the potential to impact, the quality of services in the organization; able to determine appropriate corrective actions; able to determine when to seek authorization, guidance, and consultation. SPECIAL FACTORS: Must have the ability and interest to keep abreast of new information and trends in the QA/QI and related fields. EDUCATION & EXPERIENCE: Education: High School diploma or GED equivalent required Bachelor's degree or R.N. with certification in Quality Assurance preferred Experience: At least one year of QA/QI or related field experience combined with three years of clinical and administrative experience in a hospital or mental health setting. LifeStream Benefits Health/Dental/Vision Insurance Short Term Disability Pension Plan 403(b) PTO (Over 4 weeks your 1st year.) Flexible Work Schedules Tuition Reimbursement Program Free Telehealth Services And More. Quick Apply or through LifeStream's Website: LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.