QA Senior Specialist

Job Description

POSITION SUMMARY:

We are seeking a detail-oriented and highly organized Sr. QA Specialist to join our team. As the Sr. QA Specialist within the Digital Systems and Compliance organization, you will be responsible for coordinating and overseeing the change management process. You will play a key role in ensuring the timely and effective initiation, review, approval and closure of change controls while maintaining accurate and comprehensive metrics to drive continuous improvement efforts. You will serve as Subject-Matter-Expert, lead reviewer and QA approver for the change management training certification program.

POSITION RESPONSIBILITIES:

Lead the change management process, ensuring adherence to established procedures and timelines.

Serve as the primary point of contact for change control owners and cross-functional teams, providing guidance and operational support throughout the change management process.

Develop and maintain quality metrics related to change controls, ensuring accurate and up-to-date records and translate to written reports and presentations.

Create training materials to certify change control initiators, owners, reviewers, and approvers.

Assist in the preparation and support of regulatory inspections and audits related to change controls.

Analyze and interpret change control metrics, identifying trends, patterns, and opportunities for improvement.