QA Production Manager

Contractual rate ($41.68-$72.93)

Location NY-Metro Region

The Marketing Operations team is looking for a detail-obsessed outbound marketing operations manager for its marketing operations team. This person will own the QA process for email and push notification communications, from list selection to post-campaign deployment.

You will work with marketing partners, production, segmentation, and strategy teams to understand campaign requirements, then work side-by-side with the team to ensure the quality of our communications. You should have a demonstrated track record of email and push notification production, quality requirements, and test strategies. You should also be comfortable communicating with and between marketers and engineers.

Key responsibilities include:

End-to-end QA of email and push notification campaigns including copy, links, and rendering across devices and customer types (current member, prospect, etc.)

Ensure customer lists criteria is correct and enforce segmentation best practices

Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time

Triage any issues and find quick resolutions to issues where the root cause may be an email, push, or customer segment built by the marketing operations team

Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner

Maintain an accurate and current QA checklist for marketing operations team members and business partners

Test and troubleshoot email templates to ensure the rendering of static and dynamic content

Track and submit bugs for resolution and Identify areas of opportunity that require solves to prevent recurring issues

Manage daily/weekly progress reporting and defect resolution tracking. Report on overall QA process, findings, and insights to understand trends

Drive efficiencies in campaign execution through QA process and improvements

Champion the QA process to ensure high campaign production standards, define test procedures and modify to meet evolving needs

Basic Qualifications

Minimum of 2-5 years of experience in digital marketing or production

Expertise in managing and prioritizing multiple projects with a great attention to detail

Bachelor's Degree in Business, Marketing, Communication, Technology Field, or related field of study

Strong organizational and communication skills with proven ability to handle multiple projects in a fast-paced environment and ability to collaborate with cross-functional teams

Technically capable, excellent communicator, and a desire to improve processes

Strong analytical capability and a solid understanding of success metrics

Proficient knowledge of MS Office

Working knowledge and understanding of HTML

Preferred Qualifications

Hands on experience executing emails with Salesforce/Exact Target or similar ESPs (Email Service Providers)

Moderate to advanced HTML skills and a general understanding of email development

Moderate to advanced experience with Project Management tools such as JIRA

Basic SQL experience and familiarity with queries