QA Production Manager

QA Production Manager

Contract Duration 6+ Months

Pay range $66.30 - $72.93/hr

Job Description

The Marketing Operations team is looking for a detail-obsessed outbound marketing operations manager for its marketing operations team. This person will own the QA process for email and push notification communications, from list selection to post-campaign deployment.

The QA Production Manager will work with marketing partners, production, segmentation, and strategy teams to understand campaign requirements, then work side-by-side with the team to ensure the quality of our communications.

You should have a demonstrated track record of email and push notification production, quality requirements, and test strategies.

The QA Production Manager should also be comfortable communicating with and between marketers and engineers.

Key responsibilities include:

End-to-end QA of email and push notification campaigns including copy, links, and rendering across devices and customer types (current member, prospect, etc.)

Ensure customer list criteria are correct and enforce segmentation best practices

Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time

Triage any issues and find quick resolutions to issues where the root cause may be an email, push, or customer segment built by the marketing operations team

Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner

Maintain an accurate and current QA checklist for marketing operations team members and business partners

Test and troubleshoot email templates to ensure the rendering of static and dynamic content

Track and submit bugs for resolution and Identify areas of opportunity that require solutions to prevent recurring issues

Manage daily/weekly progress reporting and defect resolution tracking. Report on overall QA process, findings, and insights to understand trends

Drive efficiencies in campaign execution through the QA process and improvements

Champion the QA process to ensure high campaign production standards, define test procedures, and modify them to meet evolving needs

Basic Qualifications

Minimum of 2-5 years of experience in digital marketing or production

Expertise in managing and prioritizing multiple projects with great attention to detail

Bachelor's Degree in Business, Marketing, Communication, Technology Field, or a related field of study

Strong organizational and communication skills with proven ability to handle multiple projects in a fast-paced environment and ability to collaborate with cross-functional teams

Technically capable, excellent communicator, and a desire to improve processes

Strong analytical capability and a solid understanding of success metrics

Proficient knowledge of MS Office

Working knowledge and understanding of HTML

Preferred Qualifications

Hands-on experience executing emails with Salesforce/Exact Target or similar ESPs (Email Service Providers)

Moderate to advanced HTML skills and a general understanding of email development

Moderate to advanced experience with Project Management tools such as JIRA

Basic SQL experience and familiarity with queries

Benefits:

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Company:

Our client is a company whose entrepreneurial spirit with a team of pioneers and inventors who are not afraid to disrupt the status quo and apply an innovative approach to everything they do-from revolutionizing an art form to enacting positive change in the cities and countries in which we operate. As the largest producer of audiobooks in the world, they are passionate about well-composed words that are artfully performed. The company's consistent focus on technological innovation and superior programming has earned them many millions of habituated subscribers.

The company's People Principles celebrate who they are and where they have been, and guide the way they work shoulder to shoulder to enhance the lives of their millions of customers. They reflect and apply to everyone who works with our clients. The entrepreneurs and operators, the dreamers and the doers, those who have worked there for 20 years, and those who have arrived in the past few weeks and months.

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