QA / Change Management Consultant

This program requires US Citizenship
Clearance Preference: 1. CBP Full BI - 1st priority 2. Any DHS badge + DoD Top Secret - 2nd choice 3. DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance - work can only begin once the clearance is fully adjudicated)

Position Responsibilities:

• Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.
• Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.
• Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring all necessary documentation is available for review.
• Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.
• Assist in the identification and mitigation of potential risks and issues associated with changes.
• Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.
• Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.
• Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.
• Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.

Position Requirements:

• Bachelor's degree in computer science, information systems, or a related field.
• 4 years of experience in change management coordination or a related role.
• Strong understanding of change management principles, methodologies, and best practices.
• Familiarity with ServiceNow or other change management tools.
• Excellent organizational skills with great attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to prioritize and manage multiple change requests simultaneously.
• Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.

• Benefits (Regular, Full Time Employees):
  1. Medical, Dental, and Vision offerings
  2. Weekly Direct Deposit
  3. Paid Holidays and Personal Time Off
  4. 401(k) with match
  5. Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
  6. Pre-Paid Legal and Employee Assistance Programs
  7. Northwest Federal Credit Union Membership
  8. BB& Program

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans