Public Safety Dispatcher

Duties You will receive and evaluate calls of service including 911 Emergency calls You will use empathy and professionalism though the course of the calls You will perform crisis intervention with angry, irrational, or distraught callers during high risk and high stress situations You will provide appropriate pre-arrival instructions and relay any additional instructions to the responding units You will obtain any relevant information to the call to include patient status, location of fire, etc. You will provide location and type of incident to determine appropriate public safety response You will dispatch fire apparatus, medical apparatus, police units and civilian apparatus. You will monitor status and availability of police, fire, and medical field units to assure an appropriate response is made without the compromise of quality of services to the public You will use automated systems, radios, and telephones Requirements Conditions of Employment Must be a US Citizen. Must be determined suitable for federal employment. Must participate in the direct deposit pay program. New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. Males born after 12-31-59 must be registered for Selective Service. Active duty military members MAY apply under this announcement. If selected, appointment eligibility requirements must be met prior to the effective date of appointment. You will be required to obtain and maintain an interim and/or secret level security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal. You must obtain all required certifications and credentials with the timeframe prescribed by management You will be required to obtain and maintain a current First Aid, CPR, EMD Protocol certifications with in the first year of employment. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision. You will be subject to Emergency Call Back. You must wear a headset for extended periods. You will be subject to frequent interruptions and noise. You will be subject to high stress situations. Qualifications For the GS-6 Level your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector performing most or all of the following duties: 1) Utilizing emergency communication equipment; 2) Prioritizing emergency and non-emergency calls for service to respond accordingly; 3) Dispatching emergency vehicles including police, fire, and medical services personnel; and 4) Acting as the initial incident command support until responding emergency units arrive on scene. For the GS-5 Level your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-04) or pay band in the federal service or equivalent experience in the private or public sector performing most or all of the following duties: 1) Dispatching emergency vehicles; and 2) Assessing incoming emergency calls to determine appropriate course of action. You may also qualify for the GS-5 level using education to substitute for specialized experience. See the "Education" section of this announcement for details. Additional qualification information can be found from the following Office of Personnel Management website: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education For the GS-5 level, in lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience if you have successfully completed four years of education above high school level OR have combination of education and specialized experience. A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. For the GS-6 level there is no educational substitute for specialized experience. Additional information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. Recruitment incentives may be authorized to eligible new hires. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed. You will be required to obtain and maintain the following certifications within the first year of employment: DoD HAZMAT Awareness training, DoD Telecommunicator I & II, State National Crime Information Center, California Law Enforcement Telecommunications System, National Incident Management System, PRO-Q-A, Power Phone public safety training courses. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. For more information about ICTAP eligibility please review the following link: Military Spouse Preference applicants will receive priority consideration at the Full Performance Level (FPL) and if determined to be Best Qualified at the FPL, and selected, must be placed at the FPL. A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies: EMERGENCY DISPATCHING PROCESSES AND PROCEDURES
INFORMATION MANAGEMENT
ORAL COMMUNICATION
VEHICLE DISPATCHING PROCESSES AND PROCEDURES You will be evaluated and rated under Category Rating selection procedures. Additional points are not added for veterans' preference; however, preference is still applied. Applicants eligible for veteran's preference will receive selection priority over non-veterans. If you meet the qualification requirements . click apply for full job details