Public Safety Dispatcher

Duties Responsible for caller interrogation to determine the problem and the nature of the call. Monitor and log status and availability of police, fire, and first responders to assure an appropriate is made. Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene. Manipulate computer keyboard to acknowledge or defer alarms, determine the priority level of each alarm generated, determine the operational procedures for the alarm, and act in accordance with standard procedures. Access multiple National Database Systems to obtain data pertaining to driver's license, vehicle, registration, identity, criminal history and other highly sensitive law enforcement information. Notify police, fire department, and other agencies concerning incidents when needed. Refer non-emergency callers to appropriate agencies. Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required. The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs is warranted. This position is subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident. This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position. This position requires the incumbent to comply with organization uniform policy, and you may be required to wear a uniform. This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations. This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. This position requires the employee to obtain and maintain the North Carolina State Division of Criminal Information (DCI) Operator Access Level II Certification within the first 6 months of employment. This position requires the employee to obtain and maintain the Cardiopulmonary Resuscitation (CPR) Certification within the first 6 months of employment. This position requires the employee to obtain and maintain the Department of Defense (DoD) Telecommunicator Level I and the Telecommunicator Level II Certification within the first 6 months of employment. This position requires the incumbent to obtain and maintain a Department of Defense (DoD) Hazardous Materials Awareness Certification within the first 6 months of employment. This position requires the employee to possess the Emergency Medical Dispatcher Certification. This position requires the employee to obtain and maintain the Emergency Police Priority Dispatch System Certification within 6 months of employment. This position requires the employee to obtain and maintain the Emergency Fire Priority Dispatch System Certification within 6 months of employment. This position requires the incumbent to successfully complete Continuing Dispatch Education (CDE) throughout employment. In accordance with AR 690-11, this position has been designated as "Key" and shall not be vacated during a national emergency or mobilization as doing so would seriously impair the capability of the organization to function effectively. The incumbent must be exempted from recall to active duty and will receive training to ensure mission accomplishment of sustaining base operations during mobilization. CONDITIONS OF EMPLOYMENT continue below ADDITIONAL INFORMATION Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Specialized Experience: One year of specialized experience which includes: Answering emergency and non-emergency calls for police, fire, or ambulance assistance; Dispatching emergency personnel and vehicles as needed in accordance with priority level procedures; Operate dispatching communications software to log calls, prepare reports of activities, and assist with medical dispatching until appropriate emergency units arrive. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Emergency Medical Dispatch certification You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)
Interpersonal Skills
Manages and Organizes Information
Technical CompetenceEducation Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone no substitution of education for experience is permitted. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Transportation and Distribution Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Advanced in-hire may be offered. Recruitment and relocation incentives may be authorized Student loan repayment may be authorized Salary negotiations for those candidates who are new to Federal service may be authorized. Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized. CONDITIONS OF EMPLOYMENT (continued): The incumbent must be exempted from recall to active duty and will receive training to ensure mission accomplishment of sustaining base operations during mobilization. This position is subject to an initial drug screening, and random testing thereafter. A negative drug test result must be received by human resources within 30 calendar days after the Entrance on Duty (i.e., start date). Selectee's inability to successfully pass or refusal to conduct the drug test may result in the job offer being withdrawn during the recruitment process or subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a Statement of Understanding if you are selected for this position. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualifi