PROVIDER ANALYST LEAD
WHO WE ARE:
At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.
HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.
WHAT WE DO:
HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve.
Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve.
Each day, our software products and our people are making a difference.
OUR PEOPLE MATTER MOST:
Improving the lives of others and making an impact daily is no simple task. We are dedicated to our team's professional and personal growth and well-being. Some key rewards and benefits include:
- Generously sponsored Medical Insurance
- Fully paid premiums on dental, vision, life and disability insurance.
- Generous 401k matching program (100% match up to 6%)
- Tuition and Certification reimbursement
- Open PTO policy
Join us.
WHO WE ARE HIRING: PROVIDER ANALYST LEAD
Who we need:
The Provider Analyst Lead will be responsible for Provider Analyst team activities, staff supervision and support, including reporting and optimizing metrics; focus is on healthcare providers Medicaid enrollment activities.
What you will do
The Provider Analyst Lead will possess demonstrated ability to perform well under pressure, meet or exceed deadlines, be a team player and be willing to solve difficult problems. You must have excellent decision-making and critical-thinking skills. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.
Responsibilities:
- Process large amounts of Medicaid enrollment updates and applications.
- Assess provider's requirements, clarify information, and provide solutions and/or alternatives.
- Answer Provider Analysts' questions, guiding them through difficult enrollment and updates, handling issues that cannot be completed by Provider Analysts.
- Lead team meetings, ask questions to better understand Provider Analysts' needs, educate and coach Provider Analysts regarding processes and practices, and explain expectations to employees.
- Hire, train, coach, and lead Provider Analysts as they provide support for enrolling providers.
- Ensure Provider Analysts are achieving desired service levels and taking corrective action, as needed.
- Develop action plans to improve performance productivity while maintaining quality service in all areas of customer service.
- Prepare reports and analyze data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Measure performance and productivity against benchmarks and provide guidance based on results.
- Prepare and deliver monthly reporting to State Customer.
- Other duties as assigned.
Minimum Requirements:
- At least 3 years of previous experience in a Lead role surrounding medical billing, medical credentialing, or healthcare insurance industry.
- Highly proficient in MS Suite especially MS Excel.
- Ability to work in our onsite office in Cheyenne, WY, 7am to 4pm MST, with flexibility.
Preferred Requirements:
- 3+ years of previous experience in a customer service or support role handling inbound and/or outbound phone calls as well as email inquiries.
- Experience screening, tracking, and processing Medicaid, health insurance, medical billing, or medical credentialing
- Prior experience working in a Healthcare setting and/or Medicaid State Agency, physician office, or Medical Provider Credentialing Experience
Desired skills:
- Data Entry Experience
- Basic Computer Skills
- Customer Service Experience
- Strong Communication Skills
- Strong Multi-tasking Skills
- Call Center Experience Preferred
- Medical Office Experience Preferred