Project Manager

We are seeking an experienced Project Manager to lead the creation of symptoms on our service application, with a focus on aligning them with upstream factory quality applications and developing repair codes in collaboration with technical writers. This role will play a critical part in ensuring the accuracy and efficiency of our service operations by bridging the gap between manufacturing inspection symptoms and service diagnostics. The ideal candidate will possess strong project management skills, technical proficiency, and experience working in cross-functional environments. Lead the development and implementation of symptoms on the service application, collaborating with upstream factory quality applications to align with manufacturing inspection symptoms. Work closely with engineering teams responsible for developing robot prototypes to gather insights into common failure modes and diagnostic procedures encountered during manufacturing and assembly Partner with technical writers to develop repair codes based on identified symptoms, ensuring alignment with service objectives and customer needs Collaborate with service operations teams to understand their workflow and processes for diagnosing and repairing robotic systems, identifying opportunities to streamline and enhance efficiency Define and document symptoms and diagnostic criteria for common issues and failures encountered in robotic systems, ensuring clarity, accuracy, and alignment with manufacturing inspection findings. Develop and deliver training programs and materials to service technicians, providing guidance on proper identification and selection of symptoms on repair tickets and effective diagnostic techniques Coordinate with cross-functional teams to ensure seamless integration of symptom creation processes into existing service workflows and systems Establish and maintain metrics and key performance indicators (KPIs) to track the effectiveness and impact of symptom creation efforts on service efficiency and customer satisfaction Continuously evaluate and improve symptom creation processes, tools, and documentation based on feedback from stakeholders and industry best practices Bachelor's Degree in Engineering, Computer Science, experience, relevant certifications, or equivalent Proven experience (5+ years) in project management, preferably in a technical or engineering environment, with a focus on service operations or customer support Strong technical background with experience in diagnosing and troubleshooting complex systems, preferably robotic or electromechanical systems Experience working with upstream factory quality applications and manufacturing inspection symptoms is highly desirable Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization Demonstrated ability to lead and influence teams without direct authority, fostering collaboration, accountability, and a culture of continuous improvement Experience developing repair codes or technical documentation in collaboration with technical writers is a plus Familiarity with service management tools and software applications, such as ticketing systems, CRM platforms, and diagnostic software Knowledge of robotics, automation, or related technologies is a plus