Project Manager

Job Description

The Role:

The ideal candidate will be comfortable working in a fast-paced environment and have the ability to absorb information quickly. They will have a client first attitude and be excited to learn about our technology and the industry on an ongoing basis. Additionally, having excellent communication skills is a must. In this role, you will have the opportunity to:

Play an active role on our professional services team that evolves processes and delights our clients with on time deliverables

Provide a valued voice, where ideas and creative approaches are welcomed

Feel a sense of accomplishment as you are empowered to deliver in a dynamic, fun, and fast-paced environment

Celebrate successes and grow with us

What You'll Do:

Own, develop, and manage a professional services book of business consisting of projects of varying sizes and types at one time

Own the relationship with the client for the duration of assigned projects

Define project scope, milestones, and deliverables according to project Statement of Work

Create and conduct regular project status updates with your clients and internal stakeholders

Align resources across the Thought Industries organization as needed to support client needs and ensure successful project completion

Create shared and actionable project plans that include defined timelines, milestones, and deliverables

Perform risk analysis to identify issues during the project lifecycle

Assist in preparing statements of work with the ability to plan and prioritize deliverables, create cost estimates, and create a project schedule

Advocate for the client and escalate accordingly

Own the success of the project

Track the project budget and profitability

Close project based on deliverables and provide appropriate documentation to Customer Success to ensure a smooth transition for the client

Assist in the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of the Professional Services department