Position: Project Coordinator
Location: McLean, VA OR Plano, TX (Hybrid)
Long term contract
Job Description:
Service Management Project Coordinator, a self-driven individual responsible for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, drive automation across IT services & respective technical processes, etc.
- Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance
- Managing several key/strategic projects at any given point in time preferably for ITSM
- Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfactionHandling commercial acumen i.e.
- Estimation, Budgeting, Earned Value Analysis, Maintaining GM & maintaining strong business communication, presentation, and conflict management Maintaining and delivering quality metrics, burn-down charts, progress, and status reporting at the Portfolio level;
- Managing relationships & status reporting within the organization, with clients & applicable third parties
- Managing internal and external dependencies for the projects and tracking a plan to deliver the program goals, including the technical implementation plan
- Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables
- Scope (requirements)/ backlog management, quality management, and risks and issues management create & manage end-to-end program plans
- Accountable for end-to-end delivery of overall project
- Accountable & lead to deliver agreed solutions with agreed qualitya.
- Graduate (minimum), MBA (IT/Operations) is preferredc. ITIL or ITSM certifications preferred. PMP certification is desirablee.Detail-orientedg. Strong oral and written communication skills with the ability to communicate technical information in non-technical languagei. Ability to organize, delegate, and leverage resources to accomplish objectivesk.
- Customer-focused mindsetm. Passion for analyzing problems, designing creative solutionso. Close attention to detail and accuracyq. Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management
- Deadline-driven and results-oriented
- Comfortable with and effective use of MS Office applications especially MS Project (proficiency expected)
- Strong customer service orientation
- Supervisory skills and the ability to leverage support from other parts of the organization
- Ability to work with all levels of client and internal resources
- Thrives in a collaborative environment
- Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM, or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred)
- 8-10 years of minimum project management experience in IT
Project Coordinator - Hybrid