Project Coordinator, Installation/Technician Support
Denver, CO 80231
(on-site 4 days/week)
Requirements:
- Project Coordinator supporting installation technicians end to end through installation processes at enterprise business clients
- Document, advise, be point of escalation, close ticket at end of installation. Background in network/hardware is a plus
- Manage end to end process of technician installations for enterprise business clients in telecommunications product industry
- Schedules installs and repair activity
- Provides ongoing site updates
- Ensures field resources are on time and prepared
- Keeps management, clients and others informed of status
- Escalates operational issues to management.
- Maintains levels of productivity by meeting KPIs
- Other duties and responsibilities as assigned.
Description:
- Responsible for coordinating the necessary internal and external resources to fulfill customer orders from order submission through implementation within the prescribed time frames.
- Ensures implementation objectives and client expectations are met. Works under
supervision/guidance and is accountable for individual results. - Coordinates all IT projects and ensures company resources are utilized appropriately. Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems. Identifies and analyzes systems requirements and defines project scope, requirements, and deliverables.
- Coordinates project activities and ensures all project phases are documented appropriately.