Program Manager

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Assistant Program Director who wants to make an impact in the lives of others.

Purpose and Impact:

Incumbent will support the mission and purpose of the Case Management Organization program. Will assist CMO Program Director by providing direction to Case Managers and Case Manager Supervisors.

Essential Functions:

Monitors daily operation of assigned Case Management units to assure client safety and case management progression toward agency's contract goals.

Identifies cases of special interest or increased risk, and arranges for staffings with Case Manager, Supervisor and Program Director.

Reviews random samples of case files and Home Safenet notes from each assigned unit to determine effectiveness of services and quality of documentation.

Meets with each assigned Supervisor at least once every 2 months to review cases, and to assure Supervisor's compliance with bi-monthly one-on-one supervision of Case Managers.

Meets regularly with Program Director to review cases.

Participates with Program Director and Supervisor of Quality Assurance in formulation of agency policies, and with agency CQI activities.

Attends staffings and meetings as required.

Is available by cell phone 24 hours 7 days per week unless on agency approved leave.

Performs written employee evaluations for all assigned Case Manager Supervisors.

Responds to staff and clients to ameliorate

Participates in recruitment, hiring and training of new employees.

Other Functions:

Performs other duties as may be required to meet the goals of this program.

Physical Requirements:

Must have a high level of energy, be adaptable to irregular hours, be able to be on-call as needed, and be available to travel as required.

Education:

Bachelor's degree in Human Services field or if degree not in Human Services- may be subsisted with four years of experience working with at-risk families and/or children. Master's Degree preferred. Child welfare certification preferred.

Experience:

Must have a minimum of 5 years of job related experience and 3 years of supervisory experience.

Skills:

Must possess demonstrated leadership and administrative abilities, be able to interpret statistics in order to monitor contract performance, be able to establish effective working relationships with agency staff and with outside service providers, ad be effective at communicating at all levels.

Other:

Must demonstrate sensitivity to our services population's cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

Reports to Program Director

Team player with co-workers, administrators and funders

Accurate, complete, and timely submission of required statistical reports

Adherence to all licensing and quality assurance standards

Adherence to agency policies and procedures

Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision
Teladoc (24/7 online access to doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating vacation
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.