Program Manager

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice your choice is C1. Overview Summary The Program Manager - C1GS is responsible for delivering large or/and complex programs to time, scope, budget and quality. These programs may consist of interrelated projects across multiple technologies and offers, being led by individual Project Managers under an overarching program or may comprise a single large multi-year program for the Program Manager to lead. This position mentors Project Managers responsible for delivering large and complex programs consisting of projects led by ConvergeOne as well as other vendors. Success in this position requires openness to constant change, a focus on continuous improvement and ability to focus on quality control, profitability, and high customer satisfaction. 1 Responsibilities Essential Functions Ensures scope, timelines, budget, and resources are accurately identified, tracked, and reported
Develops full-scale program plans including client specific escalation, governance structure, and associated communication and change management plans
Audits and enforces standard processes and procedures and ensures consistency across the entire program
Identifies and manages program dependencies and critical path
Creates and maintains detailed program plans, issues log, risk register, status reports, and other required documentation
Communicates program expectation to team members and stakeholders in a timely and clean fashion
Creates strategies for risk mitigation and contingency planning
Manages proactively the changes in project scope, identify potential crises, and devise contingency plans
Facilitates change management associated with implementing process improvements into the organization - the adoption of new or improved processes and/or procedures across the organization
Provides the appropriate resource staffing and management forecast for the programs managed, including the acquisition of contract resources when needed
Tracks and communicates performance measurements to project team and stakeholders
Manages program for all phases including but not limited to RFP development, Pre-sales scope management, gap analysis, define, solution design, technical design, process change, development and configuration of applications, testing, training, deployment and transition
Identifies and communicates project priority within programs and set project milestone priority for the project teams
Prepares and presents program status report to customer, executives, management and project team
Ensures program and project financials are updated for accuracy and variance analysis
Prepares appropriate documentation to close out programs and facilitate effective transitions
Conducts program postmortems and creates recommendation report in order to identify successful and unsuccessful program elements
Performs Program and Project Management at best practice level during all phases of lifecycle
Provides mentoring for more junior team members and Project Managers
Reviews client trends and recommend continuous improvement as needed or business opportunities aligned with customer objectives
Promotes knowledge sharing and skills development
Supports and promotes the objectives of the C1GS PMO
Additional Specific Duties and Responsibilities Oversees special projects as needed
Engages in direct project management as needed
Manage documentation IAW ISO 9001 requirements
Manage programs for government customers IAW Federal Acquisition Regulations and agency requirements Qualifications Required Qualifications 10+ years of experience in progressive project/program management roles
Experience managing programs/projects within the Professional Services industry
Excellent demonstrated leadership and management skills with the ability to assign and monitor work within programs
Experience working and communicating with Executive level management internally and client facing
Solid knowledge of project management discipline, project management tools and analysis
Comprehensive knowledge of project management concepts and process improvement methodologies
Excellent ability to lead a team toward program objectives and vision
Ability to foster and build relationships at all levels in a large, global corporate environment
Strong interpersonal skills in areas such as teamwork, facilitation and negotiation
Strong written and presentations skills, with the ability to tailor information to the audience in a way that establishes rapport, influences others and gains understanding at all levels
Fluent in use of Microsoft Office Suite, Microsoft Visio & Microsoft Project
PMP or equivalent certification Desired/Preferred Qualifications Six Sigma certification
Bachelor's degree and/or equivalent experience Additional Information C1 BENEFITS 401(k) Plan (35% match per dollar up to 10%)
Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
HSA + Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision
FSA Plans
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Long Term Disability
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance
Legal/ID Theft Plans
TeleHealth Options Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Employer-paid Pet Telehealth Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Health Advocate
Volunteer Time Off Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. Notice of E-Verify Participation Right to Work