POSITION TITLE: Program Manager
LOCATION: Lexington, KY
STATUS: Full Time, Salaried, Exempt
PROGRAM: Restorative Justice
REPORTS TO: VOA Justice Director
INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA. We offer a comprehensive benefits package to employees who meet eligibility requirements.
BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
All company paid benefits and paid time off effective day one
Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee
Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development
JOB SUMMARY AND QUALIFICATIONS:
The Program Manager is responsible for the overall management of the VOA Justice regional operations for the designated catchment area.
WHAT YOU SHOULD HAVE FOR THIS ROLE:
1. Supervises long-term strategies that consists of multiple smaller projects.
2. Implements program strategies.
3. High-level management and leadership skills.
4. Ability to schedule and manage tasks effectively.
5. Conflict resolution and critical thinking skills.
6. Risk management.
7. Written and verbal communication skills.
8. Assisting in establishing budgets and managing budgets.
9. Promoting teamwork while recognizing individuals.
10. High level case management and restorative justice practices.
RESPONSIBILITIES:
1. Oversees the VOA Restorative Justice project site.
2. Maintains case load of cases consistent with projects, restorative justice and case management processes and contact schedule, in catchment area.
3. Implements and/or supervises activities within specific program areas as directed by the Director.
4. Provides weekly supervision and ongoing staff meetings for the VOA Restorative Justice staff.
5. Coordinates office schedules to ensure staff availability to meet the varied needs of clients.
6. Develops and monitors schedules to meet all program and grant requirements.
7. Maintains risk reduction standards for all office sites.
8. Participates in weekly individual staff and ongoing program supervisory meetings.
9. Attends assigned professional meetings and seminars as appropriate and funded.
10. Provides strong visible leadership in the implementation of the VOA Restorative projects.
11. Monitors and maintains reporting requirements of all grants and funding sources.
12. Requires travel to project sites and may require out-of-state travel.
13. Attends and represents agency/program on appropriate agency and local committees, as directed by the Director.
14. Works with referral sources to ensure continuity of referrals.
15. Monitors reporting processes to maintain fidelity of the project standards, grant reporting and agency standards.
16. Reviews program and grant data, outcomes, goals, and progress of requirements quarterly and provide reports to the Director.
17. Monitors progress of clients' individualized case plans requirements.
18. Completes Supervisory Case and Client Record Reviews for all assigned staff.
19. Maintains QA standards through assigned processes.
20. Monitors the Performance Quality Improvement (PQI) process as assigned by the Director.
21. Assist and support all VOA Restorative Justice project sites including case management and travel.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.