Program Manager II

Job Title: Program Manager II (Global Social Impact)

Job ID : (phone number removed)

Location : Fully Remote

Duration : 6- month contract starting M-F, full-time (40 hours); W2,

Opportunity for extension or conversion based on performance and business needs

Health Benefits + PTO

Summary

Seeking an experienced operations and project management professional to support our external researcher regulatory and onboarding work. This individual will work with Global Government and Social Impact Programs, Legal, and Engineering to help implement scalable and automated processes for global researcher onboarding. The ideal candidate will be a detail-oriented, execution-minded professional who can think strategically, adapt quickly, and rapidly earn credibility and trust within all levels of the organization. They will have demonstrated the ability to coordinate with cross-functional leads on critical issues spanning audit completion, compliance monitoring and reporting, partnerships, partner onboarding, and other interdependent teams. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios.

Job Responsibilities

Manage the response and evidence gathering for internal and external audits

Coordinate with cross-functional teams to pull reports on specific technical and non-technical phases of onboarding to provide evidence supporting audit requests

Routinely update compliance documentation

Routinely monitor and gather compliance reports

Monitor and manage processes to remove blockers and ensure smooth operational flows

Manage contract execution and completion from researchers, their institutions, and internal Meta countersignatories

Work with external partners to answer questions, triage problems, and troubleshoot

Communicate proactively and work with cross-functional teams to document processes, identify bottlenecks, flag potential risks, and resolve issues

Drive operational excellence by identifying and executing processes that create efficiency, remove obstacles, and improve operational metrics

Skills:

Experience with regulatory audits and can provide detail-oriented and timely audit responses

Experience in partner onboarding processes, including vetting global partner criteria and contracting

Experience drafting and circulating compliance reports

Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills

Strong ability to work independently and manage one's time

Team player with demonstrated project management skills. Will be asked to keep multiple projects and programs moving simultaneously

Strong leadership and mentoring skills necessary to provide support and constructive performance feedback

Strong knowledge of onboarding processes and partner vetting

Ability to quickly learn different computer softwares and platforms

Strong data management skills

Experience in organization and attentive to detail while delivering in a timely matter

Business Group & Key Projects:

Working on leading their audit response

Answering questions for regulators

Email communications where researchers are in the process

Connecting with the internal point of contact- check on training, reports

Checking on various projects

5 major projects making there is a smooth flow of process

Writing and corresponding responses

Giving access to external parties

Must-Have Skills

Completing an audit

Addressing request

Gathering evidence

Problem solving skills

User Onboarding

Strong writing skills

Project management skills

Partnership skills

Onboarding researcher's activities

Nice-to-have Skills

Data analysis

Documentation ability to understand processes and write them

3 5 years of experience

Degree / Certifications:

Bachelor's

PMP certificate