Program Assistant

Wayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn.

Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility).

Wayfinder believes inclusion, diversity, equity, and accessibility are essential to our excellence and our mission's execution. We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and differently-abled persons are encouraged to apply.

In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following:

This role is eligible for Public Service Loan Forgiveness (PSLF)
Competitive salary - Sign-on bonus for eligible roles
Flexible schedules depending on the position (some offering hybrid)
Medical insurance with a $30 premium per paycheck coverage plan (employee-only)
Dental insurance 100% employer paid for HMO coverage plan (employee-only)
401(k) retirement plan with an employer match up to 4%
11 paid holidays per year and a generous paid time off policy
Five paid winter holidays (between Christmas Eve & New Year's Day)
Education Reimbursement Program
Robust training opportunities: Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices
Clinical Supervision for licensure

Compensation:

In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Role Summary:

The Program Assistant performs a variety of skilled administrative and clerical duties in direct support of the office.

Work collaboratively with any service delivery staff and all inter and intra-agency personnel to ensure the exchange of needed information relevant to contractual compliance, areas of audit risk, the completion of required billing and documentation, and the offering of staff support and training.
Attend and participate in all regularly scheduled department and agency staff meetings and training.
Able to establish and maintain appropriate rapport, boundaries, and systems of support with any inter and intra-agency staff, supervisors, representatives, and administrators.
Demonstrate an ability/fitness/competency to work professionally and independently with limited supervision, as well as an ability to exercise professional discretion and independent judgment based on training, education, experience, and personal creativity.
Demonstrate professional and effective communication abilities, including the completion of written reports, letters, trackers, plans, and emails, and initiating verbal communications with service delivery staff, supervisors, administrators, and any inter and intra-agency personnel.
Work collaboratively with any inter and intra-agency personnel in a manner that is culturally competent and adheres to the philosophy, mission, and vision of Wayfinder. Understand and uphold best practices and trauma-informed services too to meet the needs of abused, neglected, and struggling children/families, and inspire the qualities necessary for children and families to succeed.
Provide direct service to clients as needed.
A high school diploma or its equivalent is required.
At least two years of office/clerical work experience preferred.
Proficient in the use of Microsoft Office, Word, Excel, and Outlook.
Valid CA Driver License with a minimum of two (2) years of good driving history and must be approved by the agency's insurance carrier to drive agency vehicles.

Employee Wellness & Safety

Wayfinder is committed to creating an environment where employees and clients are safe. To meet this goal, we ask that employees be fully vaccinated (including boosters) against the COVID-19 virus as a condition of employment. All staff must demonstrate evidence of the first vaccine dose on or before their employment start date. Wayfinder will consider requests for exemption based on religious beliefs or medical accommodations. Wayfinder requires a thorough background screening process that includes fingerprinting and a health screening.

Trauma-Informed Care

Wayfinder practices Trauma-Informed Care (TIC) principles which recognize the signs, symptoms, and widespread impact of trauma. Employees integrate the knowledge of Trauma-Informed Care into policies, procedures, and practices to prevent re-traumatization which promotes the healing of families, youth, individuals, and communities.

Wayfinder is an Equal Opportunity Employer.

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