Production Support

Production Support

Location: Pittsburg, PA

Role: Production Support Resource

Skill Needed:

Strong written and oral communication skills.

5-8 years application support experience.

Proficient in Java development & troubleshooting

Proficient in Linux, Windows platforms

Proficient in RMDBS and noSQL databases

Knowledge of monitoring tools such as AppDynamics, Splunk, Promethesus

Job Description:

Associate will be responsible for providing production support for enterprise critical platforms.

Responsibilities include :

- Incident and problem management.

- cross functional management to ensure tasks are completed on time

- vulnerability management. Ensure vulnerability are reported and remediated on time.

- Release management. Support release planning, implementation and post-production support

- Monitoring. Ensure production applications are fully instrumented with monitoring and proactive alerting.

- Incident Management. Ensure incidents are managed across teams, communicated and resolved by SLA.