Production Support

About Client:

The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.

Rate Range: $35-$38/Hr

Job Description:

6+ years of experience in Application Production Support in Linux platform.

Strong Technical Troubleshooting skill

Good experience in scripting - Shell, Automations

Well versed with ITIL - Incident Change Release management

Basic knowledge of Middleware technologies - Apache Tomcat

Good experience on application monitoring tool like Splunk, AppDynamics, Grafana, Premetheus.

Good experience in AutoSys or any scheduling mechanism.

Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc

Knowledge of Banking domain (preferable)

Handle outage calls efficiently, triage any issues, and fix them.

Do Root Cause Analysis of repetitive and problem issues.

Report issues and resolve as per process and documentation.

Basic knowledge of Database - Oracle SQL

Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database

Good to have knowledge of AutoSys or any scheduling mechanism.

Good to have DevOps SRE, Automation, cloud knowledge.

Skills:

Incident Management

Shell

Technical Troubleshooting

Splunk

App dynamics

Batch processing

Vulnerability

Monitoring tools

More details about expectations from this role.

Understanding Incident Management System

APM Tools

Monitoring Alerts, Batch Failures, Service Now Queue, Mailbox etc

Analyzing Failures using APM Tools

Usage of Batch Monitoring Tool

Types of Jobs Failures and Troubleshooting

NAS, FTP- Failures

Basic Web Server Administration

Shell Commands

Linux Administration Basics

ITIL Process in Wellsfargo

Standard Maintenance Activites & SOP

DB-Oracle/MSSQL - Admin Basics

Standard Commands for health check

Basic Networking Commands

Understanding the Networking topology, Load Balancer etc

Troubleshooting Basic HTTP Failures

Fiddler/Post Man

Understanding the Support teams in Wells

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:

Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at