Production Agent

Overview:

Who We Are

Wipro is continuing to grow in 2024. More opportunity for advancement too.

Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.

Wipro is a leading, publicly traded, global IT Solutions and Services company with over 200,000 dedicated employees serving clients across multiple continents and over sixty countries.

We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

On site at Wipro - 2858 Woodcock Blvd, Chamblee, GA 30341

Work authorization is for USC or Green Card only

No relocation

Fraud Analysis (AML)

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs in the banking fraud analysis and anti money laundering division.

Overview

We are seeking a skilled and detail-oriented Fraud Analyst to join our team. As a Fraud Analyst, you will play a crucial role in preventing and detecting fraudulent activities within our organization. This position requires a strong background in financial analysis, fraud prevention, and detection techniques. If you have a passion for investigating financial irregularities and protecting the integrity of our organization, we encourage you to apply.

Here's what you will be doing:

Support process by managing transactions as per required quality standards
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries regarding fraud and anti money laundering.
Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
Conduct thorough investigations into potential fraudulent activities, including analyzing financial data, transaction records, and other relevant information
Identify patterns and trends that may indicate fraudulent behavior
Collaborate with internal teams to develop and implement effective fraud prevention strategies
Stay up-to-date with industry best practices and emerging trends in fraud prevention and detection
AML (Anti Money laundering) experience is a must
Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
Ability to navigate multiple computer screens with multiple systems/windows
Investigate transaction/user accounts for any policy violations
Utilize multiple systems/windows to gather data
Update incident status, accurately notate accounts/transactions
Route escalations to defined points of contact
Refunding credit cards and other payment instrument
Cancel suspected fraud orders and flag known criminal devices to prevent use

Qualification:

Banking/Finance Industry Experience: 1 Year
AML - Anti-Money Laundering Experience: 1 Year or AML Certification
MS Office Word and Excel Experience
Minimum High School Diploma or equivalent