Product Support Engineer

The Product Support Engineer identifies solutions to resolve field/customer issues and concerns as it relates to aircraft system and component products. This position is responsible for the effective and timely support and configuration of IFE/avionic equipment on various types and models of aircraft to ensure customer satisfaction. The Product Support Engineer leads the support and modification plans to ensure implementation and ensure deliverables meet customer/program schedules. Serves as a first level contact for the company's IFE/avionic customers via telephone, fax, email, in-person and etc. This position also works on a number of projects with partners/vendors and with the company's internal teams to resolve issues and concerns from the field.

Duties and Responsibilities:

Direct customer facing liaison on multiple topics; including configuration, documentation, maintenance, regulatory requirements and general support

Troubleshoot system, LRUs, cabling and etc. to resolve reported issues and concerns

Support an environment conducive to the successful support of IFE/avionic equipment

Work with internal teams, customers and partners/vendors to resolve installation and field related issues and concerns

Lead supplier related issues and concerns to ensure product maintenance and reliability

Document reported issues/concerns using CRM

Analyze logs and reports to isolate issues

Present recommendations for fixes to management

Train customers on system use and system maintenance

Provide guidance to fellow team members

Perform other job-related duties as assigned

Requirements

Bachelor's Degree in Engineering or equivalent experience in a related field

3+ years of experience working in a similar role

IFE/avionic experience

Knowledge of Avionic and Aerospace regulations

Prior exposure to the manufacturing of electronic components for Aerospace application

Computer skills/networking technology

Working knowledge in Linux based systems

Benefits

The starting pay range for this position is $85,000 to $125,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location.

In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

A home allowance to elevate your home workspace

Discretionary bonus program

Future financial security with a 401(k) program with company match

Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end vacation shutdown

Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off