Product Specialist

Title: Product Specialist
Location: Harrisburg, PA- Locals Only
Duration: 12Months

Initial remote subject to change in future to Onsite

Job Description:

• Minimum of 4 years' experience in the information technology industry in business analysis, adult training development, and/or end-user support to meet general objectives shown above.
• Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills, and a history of successful training development and delivery.
• Maintain training records of external stakeholders through TRAIN PA system. External stakeholders include facility administrators and personnel from hospitals, funeral homes, coroner and medical examiner's offices, nursing homes, etc.
• Manage virtual and/or in-person training curricula, including review of vendor-provided training materials
• Manage virtual and/or in-person training plans, procedures, and delivery to external stakeholders
• In coordination with the Business Workflow Unit, engage with program SMEs and stakeholders to verify application functionality aligns with business needs, functional design and training documentation
• Report defects in the application as encountered and escalates potential deficiencies to onboarding team lead and/or Business Workflow Manager
• Provides post-deployment end-user technical support