Akkodis is looking for a Product Specialist for a contract position in Ontario, CA.
Contract Duration: 8 - month contract with possible extension
Pay rate: $27.00/ hourly
Job Description:
Job Summary:
As a Product Specialist, you'll play a pivotal role in ensuring the smooth operation of our systems and providing exceptional support to our users. Collaborating closely with engineers and technicians, you'll proactively monitor alerts, troubleshoot issues, and communicate effectively with internal management and technical teams. In addition, you will produce clear technical documentation, which includes user manuals, release notes, project plans, and support documentation. Your ability to transform technical concepts into accessible, straightforward, and user-friendly content is crucial.
WHAT YOULL DO
• Help solve operational problems.
• Monitor the function of software releases and assign alerts to the appropriate team members.
• Act as a front-line warrior in the identification of alerts and follow up on tickets in over 6000 US stores.
• Act in both pro-active and reactive manner to assess issues and create ad hoc solutions.
• Decipher problems and translate them into straightforward, polished, engagingly communicated solutions.
• Lead meetings and train others on problems and resolutions.
• Gain a deep understanding of products and services while documenting process steps to help engineers debug the problem and to create documentation.
• Develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Assess of making use of AI tools for client support.
If you are interested in this Product Specialist role then please click APPLY NOW. For other opportunities available at Akkodis go to . If you have questions about the position, please contact Luke Fannin at
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $27.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.