Title: Process Analyst
Location: Hybrid in Newark DE
Duration: 12+ month contract
Compensation: $45-50/hr.
Work Requirements: , Holders or Authorized to Work in the U.S.
If interested please contact Margot Parsons at or call
Summary:
As a member of the Business Process Improvement (BPI) team, the Process Analyst plays a key role in projects to develop automated solutions for targeted processes. Working under limited supervision and with a high level of autonomy, this individual will contribute to all phases of process re-engineering projects, bringing an innovate spirit and analytical mind to complex systems and business problems. Extensive contact with internal customers is required to identify, research, and resolve problems.
Responsibilities
- Work hands-on with internal customers and stakeholders to understand business processes
- Gather process information through interviews, observations, surveys, and workshops
- Facilitate brainstorming sessions to identify opportunities for improvement
- Model business processes in Business Process Modeling Notation (BPMN)
- Capture and analyze process data to identify problems and establish baseline metrics
- Propose recommendations for process improvement by leveraging principles from Lean and Six Sigma
- Document business and technical requirements for desired process solutions
- Facilitate and participate in user testing to ensure process solutions are accurate and stable
- Lead in preparing and delivering user training for process solutions
- Provide ongoing support for implemented solutions, including maintenance and enhancements
Required Knowledge/Experience: - Fundamental concepts, practices and procedures of process improvement analysis
- Fundamental concepts, practices and procedures of business process management (BPM)
- Fundamental concepts, practices and procedures of robotics process automation (RPA)
- Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
- Basic principles of banking and finance and securities industry operations
- Core business competencies such as finance, management, accounting, operations, and marketing
- Skill in Business Analysis tools: Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, Project Management tools (MS Project), basic database query language usage (SQL)
- Modeling processes using BPMN