Process Analyst

PROCESS ANALYST WHAT IS THE OPPORTUNITY? The Strategy & Transformation team, within Banking & Investment Services division, drives the delivery of large scale, enterprise-wide initiatives and provides active direction to achieve organizational strategy through a variety of means including, but not limited to advising on strategic opportunities and alignment, strategic planning, and driving cross-functional execution. The Process Analyst position is responsible for working closely with the business users to facilitate stakeholder workshops to gain in-depth understanding of business strategy, processes, services, roadmap and the context in which the business operates and provide solutions to both tactical and strategic needs. This role works with Process Owners and Process Managers across B&IS dividion to 1) document process and data flows utilizing six sigma tools and methodologies 2) partner to identify and drive process improvements/transformations. Position will develop both written and visual depictions of project requirements and process flows. Works on moderately complex to complex issues and projects and processes. Banking and Investment Services Division Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses. What you will do Assess existing business processes and develop repeatable and quantifiable business process improvements to meet scalability, risk management, and quality goals. Document and maintain process and data flows utilizing standard methodologies. Partner with process owners and process managers to identify and drive process improvements in highly complex and risk areas to maximize efficiency, quality and customer experience. Derive solutions from an end-to-end perspective, often extending to upstream and downstream businesses and applications. Review, analyze and make recommendations to the design and implementation of operational activities. Identify required data elements, and create source-to-target mappings (including business logic) for data transformations. Develop data quality metrics/ standards that identify gaps and ensure compliance with standards across the enterprise. Solicit, understand, and document the business requirements, processes and workflows. Lead the creation of requirements documents and serve as a subject matter expert to the developers building those functions, and work with the QA team to test the developed functionality. Manage projects and work product through a matrix managed environment Must-Have Bachelor's Degree or equivalent Minimum of 5 years of experience in financial services with a good understanding of the fundamental principles of banking, project management, and business process reengineering work Minimum 3 years of experience in Data Analysis or Business Analysis or Process Improvement work Skills and Knowledge Strong analytical and problem-solving skills Strong interpersonal, verbal, and written communication skills Advanced expertise in Microsoft Office Suite (required), including Microsoft, PowerPoint, Excel, and Visio Self-starter with an entrepreneurial spirit and an ability to bring clear direction in the face of uncertainty / ambiguity Collaborative, team-oriented work style and ability to work in a self-directed manner Compensation Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.