- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Job Description:
Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and CLIENT are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
JOB DUTIES AND RESPONSIBILITIES
Daily support of network and workstation printersResponds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessaryKeeps the customer up to date on the progress of problem resolutionProvides end users with detailed remote access knowledge and documents complete trouble shooting informationProvides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account ManagerResponsible for on-site hardware & consumables inventoryResponsible for printer procurement as required by the customerResponsible for printer hot swap inventoryDocuments and reports all fleet meter readsMaintains printer fleet tools/databases
QUALIFICATIONS (Education, Experience and Certifications)
Typically requires:High School Diploma (or equivalent) with additional education preferredIT Help Desk Support experience (application & hardware support)Technical Training & Certifications: HP Certifications KNOWLEDGE, SKILLS AND ABILITIESExcellent customer service skillsGood project management skills and ability to prioritize tasksStrong technical knowledge of network and site-specific printers, and company products
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level-Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.-Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems-Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)-Requires moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).