Principal Access Rep

Job Description: UC Title: ACCESS REPR PRN Position Number: Reports to: Ambulatory Care Patient Supv 2 Working Title: Principal Access Rep Cost Center: Cancer Center - Call Center (428767) Bargaining Unit: AFSCME FLSA: Nonexempt Date Created: 3/06/2024 Job Code: 009099 Hours: 40 Shift: Not Applicable FTE: 1 Position Summary: The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services within the Cancerl Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff. Total Compensation In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our: Compensation practices and Benefits . Salary Range: Hourly Rate Minimum $25.61 Midpoint $28.75 Maximum $31.89 Required Qualifications: Demonstrated experience using a computer, including data entry and retrieval Demonstrated experience using office equipment such as a printer, copier, fax, scanner Demonstrated knowledge of insurance programs and/or government programs Ability to establish and maintain effective working relationships across the Health System Excellent written and verbal communication skills in English Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.) Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics Experience with MS Excel Ability to work independently with minimal supervision and direction Preferred Qualifications: Demonstrated knowledge of medical terminology Minimum 6 months experience working at UCI Medical Center's Call Center Bilingual skills in English and Spanish and/or Vietnamese Prior EPIC experience Knowledge of University and medical center organizations, policies, procedures and forms Conditions of Employment: The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan Legal Right to Work in the United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act E-Verify Pre-Placement Health Evaluation Details of each policy may be reviewed by visiting the following page: Closing Statement: The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at or at , Monday - Friday from 8:30 a.m. - 5:00 p.m. Physical, Mental, & Environmental Demands To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.