Practice Coordinator

We're offering a generous sign-on bonus $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. About Us Newton-Wellesley Hospital is a comprehensive medical center located in Newton. We provide the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. Our team is committed to delivering high-quality, safe, efficient medical care to each of our patients. We are a proud member of Mass General Brigham, a network founded by Massachusetts General Hospital and Brigham and Women's Hospital. Our affiliation allows us to provide our patients with access to the best community-based medicine and the most advanced specialty care in the world. Our continued goal at Newton-Wellesley Hospital's Primary Care is to meet our patients' (and their families'.) health care needs and build long-term relationships that provides them with exceptional care and service. Our Team Located at 173 Worcester Street in Wellesley, MA, our office provides primary care for adult patients. Our adult internal medicine practice provides physical examinations, routine health screenings, and preventative care for patients ages 18 . The goal is to identify and control patients' health risk factors before they become problems. We diagnose and treat acute and chronic illnesses, and promote general health, disease prevention and overall well-being. Did we mention that parking is free at this location? Hours/Schedule We are seeking a full-time, 40-hour Practice Coordinator to support the practice on-site Monday through Friday from 8:30 am to 5:00 pm. Role Overview Practice Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations. Leading up to the patient visit, Practice Coordinators schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams. During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms. At the conclusion of the visit, during check-out, Practice Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures. Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers. Qualifications We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting. Whether you are hoping to gain experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Practice Coordinator role is the opportunity for you. No healthcare experience? No problem. We are willing to train on the job. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught. High school graduate or equivalent required Associate's degree preferred Medical office experience preferred Epic experience preferred