Role: Pixel Enterprise Account Manager Location: Mountain view, CA (Onsite role) - Excellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and/or Samsung Knox Mobile Enrollment, EMM/MDM solutions & a basic understanding of Android OS
- Experience with enrolling and managing Android devices with at least 1 EMM solution like VMware workspace One/Intune/Ivanti/SOTI etc
- Candidates should be able to apply broad technical knowledge of Pixel device and is conversant with functionalities, features & capabilities including Pixel s core hardware components such as custom chipset
- Experienced in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilities
- Ability to do initial triage and understand the customer Pixel/Android enterprise related tech queries and work within Google for a quick resolution.
- Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs)
- Act as the Primary Interface to Pixel s large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis.
- Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue/bug to the appropriate team
- Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up.
- Tracking and prioritization of bugs and the communication of bug status to stakeholders
- Escalation on customer priority: Work closely with Google's leads to resolve and escalate critical issues to get support from the organization
- Ability to understand customers' new requirements related to Pixel or Enterprise Carry out tasks that involve provisioning and flashing of devices, shipping, logistics
Preferred qualifications: - Certification of Android Enterprise certified Associate or Higher
- Retail, government and finance domain knowledge and experience
Pixel Enterprise Account Manager