Physician Clinic Medical Director

Overview:

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Medical Director works with the Center Leadership Team at assigned Center, and under the direction of the Director of Medical Operations implements the Center's medical policies, procedures, and programs ensuring the delivery of efficient, responsible and accountable occupational healthcare of the highest quality to businesses, industry and patients in accordance with Concentra's Best In Class practice.

Responsibilities:
Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
Ensures day-to-day execution of Concentra's clinical model collaborating with therapists and specialists to drive optimal clinical outcomes and case closure
Accountable for monitoring, understanding and effecting key clinical center metrics that relate to quality outcomes: Analytics and relate to quality outcomes: Practice Indicators, GRV, LOS, TAT, Specialist Referral Rate, Primary Care
Case Duration, Days to First Recheck, % of cases with Lost Time, Limited Duty, Full Duty, and other metrics found in the CMPR
Manages Staff Clinicians and support staff and complies with APC supervisory requirements
Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient and colleague safety and engagement
Works with DMO to identify and implement changes to ensure continuous clinical improvement
Masters use of clinical systems to ensure efficiency, excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
Ensures compliance with local, State, and Federal Practice Act/Rules and Regulations/WC Regulations
Drives patient and client experience metrics.
Calls and communicates to employers on all new injuries and other significant clinical changes
Actively participates in CLT meetings with COD and CTD to improve quality, patient safety, outlier management, staff engagement, and ensures the ongoing development and growth of the center's business
Attend and actively participate in monthly Clinician meetings and all other meetings as scheduled by the market leadership team.
Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours
Works with DMO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
Promotes, cultivates, and exemplifies Orange Book values for all center colleagues
Develops colleague success through all aspects of the talent life cycle for staff clinicians and support staff within the center
Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes
Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan objectives
Promotes center initiatives and workflows that are consistent with those in other Concentra centers

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:
Graduate of an accredited medical program with a M.D. or D.O.
Board certification/ Board Eligible by ABMS/AOA preferred
Meets State Licensure requirements.
BLS Certified

Job-Related Experience

Customarily has at least three to five years of experience in occupational medicine, urgent care or pertinent medical specialty.

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Medicine knowledge
Demonstrated knowledge of techniques and information needed to diagnose and treat human injuries
Knowledge of human behavior and performance
Administration, management and leadership skills
Customer service and engagement skills
Critical thinking and judgment skills
Excellent verbal and written communication skills to effectively communicate with patients, employers, supervisors, peers, or customers
Fosters a cooperative and harmonious working climate conducive to maximize employee engagement, morale and productivity
Ability to "put patients first" and enjoys treating patients
Superior patient/customer service and "bed side manner" skills
Must be a team player in a multidisciplinary environment
Demonstrates a value of all contributions to product and outcome
Displays a professional, approachable and selfless demeanor at all times both to external and internal clients
Supports and commits to Concentra's core practice standards and Policies and Procedures
Skilled in reviewing the clinical work of others according to professional standards and practice guidelines
Ability to supervise, evaluate, coach, and develop staff
Ability to inspire and motivate team members to provide highest levels of customer satisfaction
Willingness to learn, continuously improve, to be audited, observed, and reviewed;
Working knowledge of medical office administration and procedures
Basic computer skills, including email
Experience with electronic medical record application
Familiarity with corporate human resource policy and practice
Additional Data:

Benefits Include:

Generous paid time off (PTO)
Paid holidays
Paid sick days
Set schedule
Flexible per diem opportunities
Medical and prescription plans
Basic and enhanced dental and vision plans
Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
LifeWorks employee assistance program
Company-funded HSA
Short-term disability
Pre-tax spending accounts (health care and dependent care FSA)
Training provided in our world-class occupational medicine process management model
Medical experts panel (MEP)
Concentra CME courses
New hire learning program
Occupational Health University
Leadership development program
Manual therapy certification
Yearly CME stipend and CME time
Tuition reimbursement
Professional On-demand Learning Modules
Malpractice insurance
Unmatched opportunities for advancement locally and nationally
Traditional and Roth 401(k) with employer match
Competitive salary
Colleague referral bonus program
Colleague discount program
Life insurance/disability
Pre-tax spending accounts
Relocation assistance (when applicable)
Incentive/RVU bonus
Commuter benefits
Identity theft services
Company-paid long-term disability

This position is eligible to earn a base compensation rate in the state range of $235000 to $255000 annually depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

External candidates: submit your application on
Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
Accepting applications on an ongoing basis

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans