Job Title: Phone Operator
Location: Springfield, MA
Duration: 6 Months
Job Responsibilities:
Operate communication systems, such as telephone and switchboard
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary
Route emergency calls appropriately
Relay and route written and verbal messages
Contact security staff members when necessary
Skills:
Job Responsibilities:
Operate communication systems, such as telephone and switchboard
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary
Route emergency calls appropriately
Relay and route written and verbal messages
Contact security staff members when necessary
Role Characteristics:
Possess strong written and oral communication skills
Exhibits exceptional Customer Service skills
Applies basic production, operational, administrative skills in procedures, techniques and/or equipment
Follows written or verbal instructions or procedures
Can apply knowledge to handle routine problems but often seeks guidance with unfamiliar situations
Routinely performs work of limited scope and authority to make decisions that instructions and procedures will allow