PURPOSE OF THIS POSITION
Under the general supervision of the Director for the Department, the incumbent is responsible for the deployment, development, reporting capabilities, maintenance and data integrity of the Department of Pharmacy information systems. Coordinates problem resolution and translates issues, as appropriate, into recommendations for future software versions or modifications to daily operations. The Systems Coordinator will serve as a liaison between pharmacy, clinical services, IT staff, software and equipment vendors, and hospital administration.
JOB DUTIES/RESPONSIBILITIES
- Duty 1: Manages pharmacy software/hardware to ensure optimal performance.
- Duty 2: Initiates, coordinates, implements pharmacy systems related projects and evaluates outcomes according to regulatory rules/agencies.
- Duty 3: Analyzes pharmacy practices and uses industry standards to enhance service levels, work flow, costs and continual improvement in the department through deployment of appropriate technology.
- Duty 4: Develops, analyzes and reviews the implementation of new software upgrades that effect work practices. Develops and facilitates training for pharmacy department associates in order to maximize utilization of technology in the department.
- Duty 5: Monitors quality controls and implements changes as needed to ensure optimal quality and patient safety.
- Duty 6: Develops, oversees, and reviews Pharmacy computer systems policies and procedures to ensure compliance with all applicable regulatory agencies.
- Duty 7: Coordinates with other departments and offices to enhance the pharmacy productivity, patient safety, customer satisfaction, and referral patterns.
- Duty 8: Initiates fact finding to develop and/or modify data processing systems. Tests and debugs simple programs. Maintains and documents programs. Assists higher level programmer/analysts with design work. Follows established methods and procedures. Responds to disruptions of production systems in a timely and appropriate manner. Helps provide solutions in making technology meet the needs of the users.
- Duty 9: Provides leadership and mentoring of staff through education to new software programs to ensure continuity of care.
REQUIRED QUALIFICATIONS
- BA/BS in business administration, information technology, healthcare, or related field
- Good presentation skills and the ability to teach others
- Excellent oral and written communication skills and attention to detail required.
- Ability to be on-call and flexible with work schedule
- This position requires independent thinking and strong analytical skills Positive service-oriented interpersonal and communication skills required.
PREFERRED QUALIFICATIONS
- Certification by the National Pharmacy Technician Certification Board (CPhT)
- Experience in Healthcare logistics or a strong working knowledge of Health Systems
- Yellow belt (or higher) in LEAN/Six Sigma
PHYSICAL DEMANDS
This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. The associate must be able to sit for three hours, walk for one hour and stand for two hours per day. The associate must be able to lift 20 pounds. The individual must have excellent eye/hand coordination to operate the machines. This position requires corrected vision and hearing in the normal range. Also requires exposure to chemotherapy and heat, cold, bodily injury and other toxic substances.