Pharmacy Experience Associate

About Capsule

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster, and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, we'd love to have you join us.

About the Role

As a Pharmacy Experience Associate, you will be responsible for providing exceptional end-to-end service for Capsule customers and partners. You will help to navigate complex pharmacy issues, including prescription refills, transfers, and prior authorizations. Your responsibilities will include:

Mastering all relevant internal workflows, systems, and industry knowledge required to deliver on a seamless, delightful experience for Capsule customers and partners

Providing diligent, proactive, and timely communications, both inbound and outbound, via multiple mediums (phone, text, chat, email) with Capsule customers and partners. At times, this will include liaising between the customer, internal teams, providers, and insurers in escalated situations requiring complicated troubleshooting

Partnering closely with internal teams (Product, Sales, Partnerships) to drive customer satisfaction and operational efficiencies

Requirements

You are located in either the state of New York or New Jersey or are willing to obtain a New Jersey Technician Registration before the start date

You have flexible availability. Schedules will be set in conversation with hiring managers and may include both weekday and weekend hours or morning, afternoon, and evening shifts

You are proficient with computer and Windows PC applications, including the aptitude to learn and navigate additional computer systems that may be new to you

You have access to a reliable computer with audio and video capabilities, including high-speed internet of at least 100 Mbps

You have 1+ years of prior pharmacy experience, including familiarity with industry specific terminology (SIG codes, both brand and generic names of medications), with a preference for retail specific pharmacy experience

You are available to work within the department operating hours: Monday to Friday: 7am - 11pm EST and Saturday to Sunday: 8am - 8pm EST

Preferred, but not required: fluency Spanish, with strong verbal and written communication skills

What We Offer

Competitive compensation, commensurate with qualifications and experience

Comprehensive benefits package including medical, dental, and vision coverage

The opportunity to work alongside some of the brightest minds in healthcare and technology

The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry touching 70% of Americans once a month

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.