Peer Coach III

DEFINITION PEER COACH III Department of Health & Human Services Are you interested in making a difference? if so, please consider joining our dedicated team at the Department of Health and Human Services. What You'll Do: This position is responsible for a variety of duties, including: Provides peer support to adults experiencing a behavioral health crisis. Provides lead direction, and/or training to a group of Peer Coaches supporting and assisting clients who are receiving social or health and human services. Performs other related work as assigned. Where You'll Do It: This position is located at 720 Wood St., Eureka, CA. A typical work schedule is M-F, 8am-5pm. Under limited supervision; performs the most complex peer coaching activities which include working with transitional age youth that are more at risk for repeating or engaging in high risk activities; provides lead direction, and/or training to a group of peer coaches supporting and assisting clients who are receiving social or health and human services; and performs related work as assigned. DISTINGUISHING CHARACTERISTICS Peer Coach III is the advanced journey level in the Peer Coach series. Incumbents are expected to have an advanced technical knowledge of social and health and human services programs, oversees a complex caseload, provide lead direction and training to assigned staff. EXAMPLES OF DUTIES May lead, plan and review the work of staff responsible for providing support and assistance to clients who are receiving social or health and human services. Prioritizes and manages workload distribution. Identifies and provides individual instruction to co-workers for work deficiencies. Provides feedback to supervisor as requested. As part of a social or health and human services team, provides 1:1 and/or group peer coaching, mentoring, support and assistance to social service clients. Responsible for the most complex and difficult cases. Supports individuals to develop client-driven goals for wellness and strategies for achieving those goals, including the active participation in relevant social or health and human services program activities. Provides role modeling and encouragement to clients to take personal responsibility and to self-advocate in actively pursuing their own wellness plans. Participates in reciprocal education with other providers to support integration of peer support and recovery principles within provider teams. Helps link clients to needed resources and develop personal supports for their self-identified wellness plan. Serves as a mentor to promote hope and empowerment. Accompanies clients to meetings and case conferences to support a person receiving services to self-advocate for their self-identified needs, to act as an advocate as needed to help clients communicate their unique and subjective experiences and perceptions and to provide a "bridge" between providers and individual(s). Provides an orientation to services for individuals in need of services. Communicates, represents and promotes the person's perspective to other service providers within the social service or health and human services system when there is a barrier to an individual acting on their own behalf. Develops, coordinates and identifies outcomes of workshops, conferences and other coordinated efforts to individuals receiving services. Provides evaluation of peer and non-peer driven activities to improve client services. Participates in and conducts program outreach activities, including providing information about social service or health and human services programs to the general public and targeted audiences/communities. Reviews existing programs and supports the development of new programs and resources for implementation of recovery/resiliency principles, as well as strength-based, client and family driven services. Represents the Department in local and statewide meetings to support networking with other providers and stakeholders. Attends and participates in meetings, workshops and conferences as assigned to support professional development and training. Performs related duties as assigned. QUALIFICATIONS Knowledge of: Cultural awareness of the communities served; The basic strengths, needs and challenges, attitudes, and behaviors of people with mental health/wellness challenges. General types of goals and purposes of cross-system partnerships in public social services programs. How to inspire hope with others. Public and/or private agency, as well as general community resources available for people with social service needs. Skill in: Leading, directing, and training other staff. Evaluating and making appropriate recommendations and corrections on selected cases. Determining appropriate course of action in emergency situations. The concepts of integrated wellness. The principles of resiliency, recovery and peer support The basic principles and practices of social service or health and human services programs. The basic principles and practices of related system providers (education, juvenile justice, Women Infants and Children, Child Protective Services, domestic violence services) Understanding the cultural and social factors of those clients being served The ability to engage with individuals/families receiving services using compassion, empathy and a reciprocal approach. Understanding the ethnic, racial, cultural and social factors of diverse individuals and communities that may affect behavior patterns. Effective communication in socially and culturally respectful ways with clients, professional colleagues, and community members. Exercising sound judgment when evaluating situations, initiating action, and developing alternatives based upon using established procedures and regulations and implementing recovery principles. Demonstrating accountability in following written and oral instructions. Following written and oral instructions Maintaining confidentiality of case files according to HIPAA guidelines. Reporting to work site at the assigned times. Maintaining accurate and systematic records. Effectively establishing and maintaining good relations with a range of social and ethnic groups reflective of those individuals receiving services. Communicating effectively with individuals from diverse socio-economic and cultural backgrounds to ensure access to and client satisfaction with services. Participating as a team player and work with others Other Requirements: Some positions in this classification series may require possession of a valid California driver's license. Desirable Education and Experience: A typical way to obtain the knowledge and skills outlined above is: One (1) year of full-time experience performing duties comparable to the County's classification of Peer Coach II. WORKING CONDITIONS & ADDITIONAL INFORMATION EMPLOYEE PERKS For more information about County benefits, visit our benefits webpage: For more details about employee perks, see our Employee Perks flyer: FREQUENTLY ASKED QUESTIONS How long does it take to fill out the application? You should allow 30 - 45 minutes to fill out your application. Can I change my application after submitting it? You may only submit one application per day. You may submit an edited application after waiting at least one day from your initial submission. Only the most recent application submitted will be considered. All other applications will be archived. How long until I hear back from you? You can expect to hear back from Human Resources about 3 - 4 weeks after the closing date listed on the job posting. How can I check for updates on my application? You can log into your Government Jobs account and review current information regarding any application you have submitted. Will I be informed if I am not selected for an interview? Yes, you will be informed if you are not selected for an interview. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA+ community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways - oftentimes, outside of formal institutions - and strives to take a holistic approach to in assessing an applicant's qualifications for a position. If you're excited about this role but your past work experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. HOW TO APPLY A complete, original application must be filed for each position you are interested in applying for. Applications must be submitted online through the County's automated application system at no later than the final filing date listed on the job flyer. All applications are screened by both Human Resources staff and may be screened by additional subject matter experts. The most qualified candidates may then be invited for further testing. It is important that your application shows all the relevant experience and education you possess . click apply for full job details