PC Support

DH Pace Company, Inc. is searching for a PC Support Professional to join our team in Olathe, KS. The PC Support Professional will support the business systems that allow us to engage, educate, and transact with our customers. Team Members of the IS Department are responsible for the design, development, and delivery of solutions that resolve business issues. If you are a self-starter with superior attention to detail, and have the ability to work in a fast-paced environment, this is a great career for you.

Job Responsibilities:

Provide first level help desk support to users for software/hardware problems.
Assist network administration team with support of network and telephone system.
Assist in the daily operations of existing business systems and implementation of new business systems.
Install and perform minor repairs to hardware, software, printers, and peripheral equipment, following company best practices.
Maintain accurate inventory of all equipment at various sites.
Ability to work in a group environment and collaborate on work efforts and ideas.
Ability to troubleshoot and remotely diagnose and resolve issues in a timely manner.
Maintain computers daily; upgrade if necessary, to meet business requirements.
When needed, perform or coordinate computer user training using outsourced suppliers or in-house trainers.
Troubleshoot end-users with support for both VoIP and mobile devices
Prepare new systems for users and perform moves and set-ups in conjunction with personnel moves.
Ability to effectively communicate and interact with end users to resolve issue.
Available for 24x7 on call support on a rotating basis.
Some overnight travel may be required.
Other duties assigned

Job Requirements:

Bachelor's degree preferred
Related experience required, including IT certifications and/or IT classes
Good working knowledge of PC hardware/software
Understanding of networking hardware and functionality
Experience with Microsoft Office 365, Windows 10 and maintaining devices in a Active Directory environment
Strong communication skills, both written and verbal

Why you should consider DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years. We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

A few perks that you can expect as an employee at DH Pace:

Medical, dental, and vision options: Available on the 1st day of the month following your start date.
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations.
401k retirement plan: Including an employer match.
Company paid: Life insurance, short-term disability, & long-term disability
and more.

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)