PC Network Support Technician 2

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman is seeking a qualified desktop support technician to join its dynamic team of technical professionals in the Palmdale area. The selected candidate will be required to work on-site, full-time at our Palmdale campus. The individual will perform the following duties on a day-to-day basis in support of the program:
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Performs basic PC configurations.
Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users.
Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
Participates in new installations, testing and special projects as needed.
Spends significant portions of the day away from the desk supporting users and moving equipment.
Exhibits good communication skills, an energetic approach, and patience with customers.
Lift up to 40 pounds.Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site. Basic Qualifications:
High school diploma (or equivalent) and 2 years of experience OR Associate's degree and 0 years of experience.
Active DoD Secret Clearance with ability to obtain and maintain a DoD Top Secret clearance as a condition of continued employment.
Ability to obtain and maintain access to Special Programs as a condition of continued employment.
IAT Level II certification (ex: CompTIA Security+) or ability to obtain within 3 months of start date.
Experience with Microsoft products such as Windows 10/11, Outlook, Word, Excel, PowerPoint, and Visio.Preferred Qualifications:
Active DoD Top Secret clearance
IAT Level II certification (ex: CompTIA Security+) or greater
Experience supporting large user populations in a secure environment
Proficiency in administration and troubleshooting of desktop PCs
Ability to work in a fast-paced environment where multiple projects are being developed and deployed simultaneouslySalary Range: $48,600 - $81,000 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit . U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.