PBX Technician

Title: PBX Technician (Private) Branch Exchange) (Onsite)

Location: Rancho Cordova, CA 95670

Length: 12 months

Start: ASAP

Interview: Video

Must Haves:

NEC Phone experience- type of phone system (required)

Project Management degree or equivalent with a moderate level of related experience & 7 years of exp.

Relevant project management certifications preferably PMP

ITIL certification

Overview:

The NEC Technician will provide onsite day-to-day support for the UCDH PBX Phone System. The support technician will be responsible for the following:

Technical support and troubleshooting

System and component installation

Customer telephone adds, deletes, moves and changes.

Customer feature adds, deletes and changes.

Customer voicemail adds, deletes and changes.

Customer ACD adds, deletes and changes.

Design and implementation of contact centre call flows.

Customer GNAV adds, deletes and changes.

Review MA4000 alarms daily and take appropriate action.

Equipment testing and troubleshooting.

System operational knowledge and user training

Support call resolution.

Document customer telephony network infrastructure in Wire path.

Managing user requests and incident management workflow in ServiceNow

Provide periodic system backups and preventive maintenance.

Take ownership of project life cycle

Create appropriate documentation, including project timelines, schedules, diagrams, etc.

Participate in and oversee installation and implementation.

PBX and LENS audits

NEC backup phone system RED phones

NEC elevator phones

Yellow emergency phones

Follow up after installation to ensure smooth transition.

Understand voice analog, digital, and VoIP technologies.

Integration with Cisco CUCM, Unity Voice mail, SIP trunking.

Requirements:

3+ years working experience on All Levels of PBX / VM / CAS Systems Including Installations

Knowledge of PBX Equipment including NEC

Must have excellent written, verbal, and interpersonal skills in interfacing with all departments.

Previous customer service experience, with a portion of this time supporting telephony (phone systems) , networks and/or services.

1-2 or more years in a customer service position

Working in a Call Centre Environment experience a bonus.

Thanks & Regards

Lokesh Sharma

Team Lead - Recruitment

Cybertec, Inc.

Cell: (phone number removed)

11710 Plaza America Drive Suite , Reston, VA 20190