Payroll Tax Accountant

Duties:

Be an expert at resolving complex payroll issues and assessments that come through service cloud, ensuring our customer's questions are answered in an accurate, efficient and timely manner Documenting, improving, and scaling the tax escalations team by implementing process automation and reducing common customer issues Identify, document, and solve issues that may arise as a result of customer error or product bugs/limitations Identify gaps in our policies and inefficiencies in how we work together and collaborate with sales, support, tax operations and product to define and implement improvements Work with Federal and State tax agencies to resolve any customer tax issues

Skills:

Excellent skills in time management, de-escalation, composure, and prioritization Creative problem-solving Cross-functional agility Superior Payroll product, process, and policy knowledge Composure under pressure and ambiguous circumstances and constant change Self-sufficiency, using all available resources Approach work with positivity Bachelor's degree in accounting, economics, tax, business, or equivalent

2-4 years of experience in tax and or payroll tax, experience with federal and state payroll tax filings a plus Self-motivation with the desire for ownership and ability to operate independently in a fast-paced, ever changing and innovative environment while working collaboratively across multiple functions Strong attention to detail and accuracy, passionate about improving workflows and process Excellent interpersonal and writing skills, comfortable communicating with our customers over phone and email Strong familiarity with Microsoft Excel and Google Sheets Must be a Macbook user

Top required Skills -

2-4 years of experience in tax and or payroll tax, experience with federal and state payroll tax filings a plus amended tax return preparation w/ high attention to detail example of high-performance in a constantly changing, and ambiguous environment

Education: Bachelor's degree in Accounting, Economics, Business or 4 years of experience in tax and/or payroll tax, experience with federal and state payroll tax filings and/or amendments a plus.